96 applicantsPosted by Agency

Company

ACS Consultancy Services, Inc · 15 hours ago

Desktop Support Engineer

United States

Full-time

Remote

Entry Level

Maximize your interview chances

ConsultingInformation Services

No H1B

U.S. Citizen Only

Security Clearance Required

Insider Connection @ACS Consultancy Services, Inc

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Provide day-to-day desktop support for employees, including troubleshooting hardware and software issues for Windows and macOS operating systems.

Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and other peripherals.

Respond to helpdesk tickets, phone calls, and emails to resolve IT-related issues in a timely and professional manner.

Assist with onboarding new employees by setting up their workstations, email accounts, and access to necessary software and systems.

Perform routine maintenance tasks, such as system updates, security patches, and software installations.

Troubleshoot and resolve network connectivity, VPN, and remote desktop issues.

Support and configure enterprise software, including Microsoft Office 365, collaboration tools (e.g., Microsoft Teams, Slack), and antivirus software.

Manage and maintain hardware inventory, ensuring that devices are in good working condition and up to date.

Collaborate with other IT teams to support larger projects, such as system upgrades, deployments, and infrastructure improvements.

Provide training to users on new software applications, hardware devices, and best practices for maintaining system performance.

Document troubleshooting procedures, solutions, and IT processes for internal use and knowledge sharing.

Provide technical support for video conferencing systems, audio-visual equipment, and conference room technologies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Desktop SupportWindows OSMacOSMicrosoft Office SuiteNetworking ConceptsRemote Desktop ToolsVPN SolutionsActive DirectoryIT CertificationsCustomer Service OrientationTask Management

Required

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Experience in desktop support, IT helpdesk, or a related technical support role.

Strong knowledge of Windows and macOS operating systems, including installation, configuration, and troubleshooting.

Experience with common desktop software applications, including Microsoft Office Suite, web browsers, and email clients.

Proficiency in troubleshooting hardware issues, including desktops, laptops, printers, and peripherals.

Familiarity with networking concepts (e.g., IP addressing, DNS, DHCP) and basic troubleshooting of network connectivity issues.

Experience with remote desktop tools (e.g., TeamViewer, Remote Desktop, etc.) and VPN solutions.

Excellent communication skills and the ability to explain technical issues to non-technical users.

Strong customer service orientation with a focus on providing timely and effective solutions.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Required Security clearance.

Preferred

Knowledge of Active Directory, Exchange, and user account management is a plus.

IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, or similar) are a plus.

Federal Experience is a plus.

Company

ACS Consultancy Services, Inc

ACS Consultancy Services Inc is a Small Business that is New York State and New York City Certified Minority and Women-Owned Business Enterprise (MWBE).

Founded in 2011