GreenSky® · 9 hours ago
Desktop Support Engineer
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Responsibilities
Must be able to work from home and office a minimum of 32 hours a week. The primary office is Alpharetta but must be able to travel to all offices. (Offices located in Alpharetta and Glenridge Connector.)
Troubleshoot issues with operating systems, applications, hardware, and networking.
Install and update software on desktops, laptops, mobile devices, and peripherals.
Resolve technical issues within established SLAs.
Log and track inquiries using a ticketing system while maintaining history records.
Document and maintain workflows utilized in successful issue resolution.
Make recommendations to improve help desk processes.
Work with Service Desk team across multiple sites, providing an elevated level of quality.
Update logistics and inventory management system.
Qualification
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Required
Degree in computer science or related field preferred.
Minimum 3 years’ experience.
Basic knowledge of Intune and Autopilot.
Working knowledge of Active Directory and user account configuration.
Exceptional knowledge of Windows 11 operating system.
Basic knowledge of Microsoft Office Suite, Office 365.
Basic knowledge of network fundamentals.
Ability to resolve complex Hardware and software issues.
Previous experience in a customer service-related field.
Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Able to stand up to one hour consecutively.
Constantly able to bend over, reach and install computers, monitors, and accessories.
Frequently lift and carry miscellaneous computer equipment; up to twenty pounds.
Must have reliable transportation to move between office locations that are not within walking distance.
Excellent customer service skills, including written and verbal communication.
Preferred
Certification (CompTIA, Microsoft, etc.) a plus.
Mac OS experience a plus.
Company
GreenSky®
GreenSky® helps home improvement Businesses grow through a frictionless point-of-sale lending solution that offers access to increased buying power for qualified Customers.
Funding
Current Stage
Public CompanyTotal Funding
$610MKey Investors
PIMCOFifth Third BankTPG
2024-03-15Acquired
2018-05-24IPO
2018-01-02Private Equity· $200M
Recent News
Business Wire
2024-11-04
Business Journals
2024-05-28
2024-05-23
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