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Company

Pueo Business Solutions LLC · 4 hours ago

Desktop Support Specialist

United States

Full-time

Remote

Entry, Mid Level

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Business IntelligenceConsulting

Growth Opportunities

No H1B

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Responsibilities

Provide white-glove VTC coordination, troubleshooting, and management services for VIP users, ensuring high-grade communication capabilities.

Spearhead patch management processes for customer equipment, guaranteeing secure and up-to-date systems during deployment days.

Deliver VTC equipment and network troubleshooting support, swiftly restoring full functionality during outages and addressing anomalies.

Manage scheduling and coordination for all conference bridges, complying with government policies to ensure seamless communication.

Offer comprehensive desktop touch labor services, assisting with peripheral installations, connectivity issues, and overall equipment management.

Efficiently handle service tickets for Customer Site issues, providing dedicated support to classified spaces and clientele.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PC infrastructure managementTier 2 supportWindows OS imagingSCCMMDTOSD deploymentVisual BasicBatch scriptingPowerShellAutomation techniquesData migration practicesPatch managementUSMTIT certificationsComputer science knowledge

Required

Experience in PC infrastructure management and Tier 2 support.

Proficiency in Windows OS imaging, SCCM, MDT, and OSD deployment.

Software development ability in Visual Basic, Batch, PowerShell, and automation techniques.

Knowledge of data migration practices using USMT.

Skilled in deploying patches, updates, and applications with reporting capabilities.

Relevant certifications or equivalent experience in IT, computer science, or a related field.

Strong analytical, troubleshooting, and communication skills.

Preferred

Top Secret SCI clearance

Prior USSS experience

Company

Pueo Business Solutions LLC

Capabilities Our portfolio of innovative Day-1 tools allows us to deliver immediate value while helping our customers better understand their technology needs, without additional costs, licenses, or system accreditation dependencies.

Founded in 2016