Instrument · 4 hours ago

Developer Community Manager, Discord (Freelance)

United States

Full-time

Remote

Entry, Mid Level

$65/hr - $84/hr

2+ years exp

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Responsibilities

Maintain a consistent daily presence in the community, engaging with approximately 50 messages per day

Respond to community queries within 24 hours

Welcome and guide new members to ensure a positive onboarding experience

Route technical questions to the appropriate channels for resolution

Monitor and moderate discussions to maintain a respectful and productive environment

Cross-post key announcements to keep members informed

Monitor existing channels to ensure proper organization and functionality

Implement basic spam defense measures to maintain channel integrity

Maintain channel organization and ensure messages are routed correctly

Update pinned resources as needed to keep information accessible and current

Maintain and update FAQs and other community resources

Document support trends to identify recurring issues and opportunities for improvement

Track engagement metrics to measure community activity and growth

Support basic community initiatives to enhance member engagement and satisfaction

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Community ManagementDiscord ModerationTechnical Understanding of AR/VR/XRDeveloper CommunitiesSnap Lens StudioCamera KitDiscord Bot ManagementTechnical Support Background