166 applicants

Company

Okta · 1 day ago

Developer Support Engineer

United States

Full-time

Remote

Entry, Mid Level

$99K/yr - $149K/yr

2+ years exp

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Responsibilities

Provide well-thought-out and reliable advice and troubleshooting for application development with Okta with existing and prospective customers, ISVs, and developers.

Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.

Write code/script to build user scenarios using Okta API and SDKs, to reproduce issues.

Assist and educate developers integrating with Okta using OAuth, OpenID Connect, SCIM, and Okta's public APIs.

Collect information and document bugs with Engineering for API and product issues.

Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues.

Craft process or troubleshooting documentation in the support knowledge base.

Engage and respond to the Okta developer community through Stack Overflow, forums, etc.

Deliver against customer experience targets.

Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.

Participate in after hours/weekend on call rotation for critical customer cases.

Abide by work hours of 9am - 6pm PST.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

JavascriptReactREST APIsOkta APIOkta SDKsC#JavaAngularVueJava SpringASP .NETASP .NET CoreNode.jsCustomer SupportTechnical SupportSoftware DevelopmentOAuthOpenID ConnectReact NativeIOS DevelopmentAndroid DevelopmentPacket analysisWireSharkSolutions EngineeringSCIM

Required

BA/BS/MS in Computer Science or related discipline (Preferred)

2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role.

Demonstrated ability to program in Javascript and one statically typed language (C#, Java)

Expertise supporting Single Page Applications built using frameworks like React, Angular, Vue

Expertise supporting modern web applications built using Java Spring, ASP .NET, ASP .NET Core, Node.js

Experience supporting REST APIs.

Real passion for solving issues and advocating for customer success in a dynamic, highly technical environment.

Ability to learn new technologies quickly.

Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)

This position requires the ability to access Impact Level 4 (IL4) data, as defined by the Department of Defense (DoD) Cloud Computing Security Requirements Guide. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.