Rippling · 14 hours ago

Developer Support Specialist

United States

Full-time

Remote

Entry Level

$75K/yr - $94K/yr

1+ years exp

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Responsibilities

Troubleshoot and resolve developer questions via email or chat regarding API authentication and integration.

Help customers design schemas, write SQL or other data markup scripting and help to support development of Analytics and Applications that build on top of data

Support and debug both Rippling-managed and custom data connectors

Provide technical guidance and expert advice to customers with regards to their effective and optimal use of (Data Cloud)

Provide feedback on system tools, product features, and other potential customer pain points.

Work in a highly technical capacity, ensuring success for our new and existing customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQLTableauJavaScriptPythonREST APIsETLData WarehousingData AnalyticsDashboard CreationTechnical SupportHigh Ambiguity Navigation

Required

Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience

Strong proficiency in SQL, Tableau (or other Business Intelligence tools), and Javascript or Python (other programming languages considered)

If based in the US this role will require working 9:30 AM - 6:00PM PST.

Experience building or troubleshooting REST APIs

1-3 years experience in a Technical Support environment or a similar technical function in a customer-facing role

Good understanding of ETL

Understanding of Data Warehousing fundamentals and concepts

Experience with analysis, data analytics, dashboard creation, BI

Ability to navigate a high-ambiguity environment

Strong attention to detail. You can dive into the weeds and pick up on the seemingly small, yet important, details

Excellent verbal and written communication skills.