Align Technology · 3 hours ago

Digital Adoption Specialist - PennOH

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Foster positive relationships with doctors and teams utilizing a consultative and collaborative approach, providing them with tailored insights to enable and inspire them to modernize and grow their business through increased scanner utilization, patient education and case acceptance for both Invisalign and restorative procedures.

Achieve the goal of full digital adoption in targeted accounts within your territory, resulting in increased scanner utilization, account growth and the need for additional scanners. Full adoption is defined as practices utilizing iTero scanners as part of routine patient health checks, for Invisalign and restorative scanning.

Perform thorough customer "current state" assessments to understanding the business needs of each practice. Collaborate with the doctor to establish and prioritize account-level goals, and create a defined work path to facilitate full adoption of the scanner, increased patient education, case acceptance and practice growth.

Provide clinical support to doctors and staff, leveraging training resources where needed, to maximize scanner utilization, implementing and refining office processes and changing current workflows to achieve "wellness" scanning through hygiene and scanning for restorative procedures.

Utilize data/analytics to monitor progress with customers and drive decision making.

Diagnose positive and negative results and lead triage and execution, accordingly, communicating results to leadership.

Identify practices where additional scanners may be needed to support growth. Strategically work with sales and commercial support functions to prioritize opportunities and effectively discuss with doctors the value proposition of additional scanners.

Demonstrate leadership by being customer focused, displaying strategic thinking, having a global and company mindset, focusing on results, and continuously developing skills.

Stay active and engaged with important dental care related organizations to stay abreast of trends and changes in dental/ hygienist practice that impact our business or customers.

Orchestrate additional internal company resources to optimize the customer experience and provide ongoing promotion of Align /iTero solutions.

Independently book travel efficiently and within company guidelines, manage personal expenses and expense reporting and maintain team expenses within budget and Align expense policy.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITero proficiencyClinical expertiseDental office workflowsWindows OSMicrosoft OfficeData analyticsStrategic thinkingInternet researchConsulting experienceDental industry experience

Required

Leadership, including the ability to organize and motivate.

Organization and time-management skills with the ability to prioritize and complete critical tasks independently and with a high sense of detail and urgency.

High customer-service standard - Strategic skills, demonstrating the ability to troubleshoot, reason and problem-solve.

Strong interpersonal skills, adept at building and maintaining relationships.

Ability to adapt to changing circumstances.

Strong written and verbal communication and presentation skills.

Computer proficiency, including Windows OS, Microsoft Office, and internet research.

Bachelor's degree or equivalent experience.

High level of proficiency with Windows OS, Microsoft Office, SFDC.