200+ applicants

Company

Intellias · 3 hours ago

Digital Client Partner Executive

United States

Full-time

Remote

Senior Level

5+ years exp

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Growth Opportunities

Hiring Manager

Stephen Palmer

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Responsibilities

Serve as the lead point of contact for all strategic discussions with the customer with the aim to profitably grow the customer account via upselling and cross-selling opportunities

Build and maintain strong, trustful, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Work in close collaboration with delivery teams to ensure the timely and successful delivery of our services according to customer needs and objectives

Share the responsibility for execution and customer satisfaction across the portfolio

Develop new business with existing clients and/or identify areas of improvement to meet targets

Drive account profitable and sustainable growth

Forecast and track key account metrics

Prepare reports on account status

Collaborate with sales and delivery teams to convert new leads and opportunities into customers and revenue streams as part of a pre-sales process

Assist with challenging client requests or issue escalations as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B experienceClient communicationMS OfficeClient-focused solutionsGlobal service deliveryProject managementCRM softwareEnglish proficiencyUnderstanding technology trends

Required

Proven work experience (at least 5 years) in a customer facing role in a B2B context working with US and Western European clients, ideally within the outsourcing / outstaffing market

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

Ideally, experienced in delivering client-focused solutions in accordance with customer needs

Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail

Solid experience with MS Office (particularly MS Excel and Powerpoint) or equivalents (GSuite etc), also beneficial to have CRM SW experience

Experience of running 10M+ client PnL

Experience with global service delivery

Understanding of modern technology, services and business trends