Sharp Health Plan ยท 3 hours ago
Digital Coordinator
San Diego, CA
Full-time
Remote
Entry Level
1+ years exp
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Hiring Manager
Tom Carroll
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Responsibilities
Coordinates special projects
Supports Digital Experience Team with duties in order to launch functional or content enhancement initiatives for digital properties (web, social, portal, etc.).
Performs data entry duties, when needed to support or maintain dashboards, reports and digital content.
Creates and updates spreadsheets and performs related tasks to project initiatives.
Completes work on time and according to project schedules.
Coordinates and communicates with Sharp Health Plan Digital Experience team as well as other subject matter experts proactively and as necessary.
Assists in execution of email marketing programs for campaigns, as requested.
Customer service
Coordinates customer contacts from Sharp Health Plan digital channels
Identifies and maintains accurate list of Sharp Health Plan subject matter experts who are responsible for responding to specific digital requests, questions, and comments.
Researches questions as needed and provides accurate, timely and detailed responses.
Forwards comments to digital channels to appropriate Sharp Health Plan subject matter experts, as appropriate. Provides timely follow-up to ensure responses are sent within two business days.
Communicates in a professional manner aligned with Sharp behavior standards.
Educates Sharp Health Plan experts on the standards for digital channels to respond to all inquiries within two business days.
Uses tact, sound judgment and always maintains confidentiality.
Pulls weekly and monthly data from Google Analytics for the website(s) and other monitoring tools, populating into a pre-created dashboard.
Ad hoc measurement as necessary.
Keeps internal clients proactively informed on progress of projects.
Works closely with colleagues from all levels across the health plan in a team atmosphere.
Keeps up with new trends in digital, social and user experience and constantly strive to learn and improve on the same.
A self-starter who is able to thrive in fast-paced, deadline-oriented environments and able to work independently.
Supports the Sharp Experience and emulate Sharp's Standards of Behavior in all business-related activities.
Ability to execute tasks with minimal instruction and can make independent judgements.
Shares ideas, learns from feedback, and enthusiastically supports teammates in meeting a wide range of marketing goals and priorities.
Has an understanding of the larger digital landscape, trends. Ability to communicate the complexities of digital marketing to an audience who might not be as knowledgeable on the subject.
Tracks customer requests/complaints filed through digital properties
Forwards all customer requests/complaints to the appropriate Sharp Health Plan subject matter expert or resource for prompt issue resolution.
Documents requests/complaints in a tracking system and tracks time to completion.
Generates monthly reports by customer segment, volume of online transactions, and type of request/complaint.
Updates website and portal content
Supports digital producers and lead Project manager to help push content live in content management systems (CMS).
Posts digital content requested across the various departments within Sharp Health Plan. Posts content within two business days of requests, or as otherwise specified.
Stages and publishes content for review by the department leader and requestors prior to pushing live.
Maintains regulatory requirements checklists and ensures 100% compliance across digital channels.
Assists with the development of new content and optimize site copy and configuration as needed to enhance search engine results.
Qualification
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Required
H.S. Diploma or Equivalent
1 Year providing digital/web and/or administrative support.
Preferred
Some college.
Experience with email marketing programs, social media monitoring tools, content management systems, and Google Analytics.
Company
Sharp Health Plan
Sharp Health Plan is a nonprofit organization that provides health insurance services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
