Octopus Deploy · 7 hours ago

Digital Customer Success Manager

Remote (within USA)

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Build and maintain a digital-first, scalable approach to managing a high volume of mid-sized customer accounts.

Design customer journeys using adoption metrics and usage data to personalize touchpoints and outreach campaigns.

Monitor customer health and usage trends, proactively addressing adoption challenges.

Serve as the primary point of contact for email-based communication, offering guidance, support, and recommendations to maximize product value.

Own and deliver on Gross Revenue Retention (GRR) targets.

Identify upsell, cross-sell, and expansion opportunities based on customer needs and adoption patterns.

Partner with Sales, Marketing, and Product teams to align strategies for increased customer satisfaction and account growth.

Utilize customer data and analytics to assess account health and refine engagement strategies.

Regularly report on performance metrics, including adoption rates, churn risk, and revenue retention.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementAccount ManagementData-driven strategiesSaaS experienceCustomer analyticsRetention strategiesSalesforceGainsightUpsellingCross-selling