C.S. Mott Children's Hospital · 20 hours ago
Digital Experience Designer (REMOTE)
Ann Arbor, MI
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Drive impactful UI design projects and uphold high standards of design quality across the organization.
Develop journey maps to enhance the end-to-end customer experience.
Partner with service owners, change management leads, and developers to design engaging interfaces for web and mobile platforms.
Conduct customer research and usability testing initiatives, with a strong focus on accessibility.
Transform user feedback into actionable insights to inform product development.
Design and conduct feedback sessions, usability tests, and synthesize findings for stakeholders.
Oversee complex digital design projects, ensuring visually engaging and effective designs.
Create user stories, wireframes, and prototypes to illustrate workflows and user experiences.
Mentor team members and ensure alignment with brand standards.
Collect, analyze, and interpret U/X research data, web analytics, and performance metrics.
Use data insights to drive optimization strategies and set key success metrics.
Demonstrate expertise in key software and tools, influencing technology choices for UI development.
Lead adoption of new tools to enhance design and U/X capabilities.
Independently assess and make decisions on complex tasks.
Actively mentor and support colleagues, fostering a culture of collaboration and knowledge-sharing.
Stay current on emerging U/X trends, tools, and technologies.
Qualification
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Required
Bachelor's degree or equivalent combination of education and experience
3-4 years' experience
Preferred
Excellent communication and interpersonal skills, with the ability to manage stakeholders effectively.
Expertise in U/X methodologies and tools, supported by a degree or industry certification.
Strong ability to work independently and collaboratively in a primarily remote team.
Ability to come on site quarterly to conduct workplace user interviews and research.
Proficiency in web design principles and accessibility best practices.
Knowledge of SEO, metadata, and digital traffic optimization.
Self-motivated, adaptable, organized, and able to manage multiple projects.
Proven ability to meet deadlines in a fast-paced environment.
Benefits
Comprehensive training and career development opportunities
Generous retirement savings plans
Ample paid time off
A wealth of family care support
Company
C.S. Mott Children's Hospital
University of Michigan Health C.S. Mott Children’s Hospital – one of the nation’s best children’s hospitals. Behind the doors of C.S.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase
