179 applicants

Company

Ignite Visibility · 16 hours ago

Digital Marketing Account Manager, Franchise

Orlando, FL

Full-time

Remote

Mid Level

$65K/yr - $75K/yr

4+ years exp

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AdvertisingMobile

Growth Opportunities

No H1B

U.S. Citizen Only

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Responsibilities

Be a strategic partner to our clients

Serve as the day-to-day point of contact

Manage client expectations and strategies from inception to delivery

Ensure client satisfaction by managing overall account health while actively managing risk

Collaborate with internal departments to ensure the delivery of timely quality work

Ensure account profitability and efficiencies while utilizing agency resources

Work towards heightening the client's trust in the agency and its internal team members

Provide regular reports and status updates to ensure each client is aware of the value being delivered

Maintain a business development mindset, partnering with the Client Success Director to discuss any opportunities to increase current client revenue or potential new business

Manage all billing changes, including new services, reduction in services, and cancellations

Responsible for obtaining client approvals for all new estimates and change orders

Ability to communicate rapidly and effectively with all parties involved in the projects

Stay on top of industry trends in order to stay on the cutting edge

Assist sales team with presentations and proposal development

Performs other duties as assigned by management

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Digital MarketingAccount ManagementClient SuccessFranchise MarketingB2B Lead GenerationB2C Lead GenerationSales SkillsProject Management ToolsGoogle AnalyticsBusiness AcumenCommunication in English

Required

Bachelor's degree in marketing, business, communications, or a related field

Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or Account Executive in a digital marketing advertising agency supporting franchise clients

Ability to communicate rapidly and effectively with all parties involved in the projects, communicate in English, present, and influence key stakeholders

Have a drive to learn and grow in digital marketing knowledge and skills continually

Strong understanding of digital marketing channels such as Paid Search, SEO, Display, Social, Content Marketing, UX, and Analytics

Experience with B2B & B2C lead generation

Franchise or multi-location marketing experience

Strong sales and client growth skills

Proven ability to juggle multiple account management projects at a time

Proven ability to build rapport with clients and problem-solve effectively

Sharp attention to detail and strong organizational skills

Excellent listening, negotiation, and presentation abilities

4+ years’ experience in client account management/client success experience

4+ years of sales and business development experience

5+ years of experience working in digital marketing

Excellent business acumen and experience working with business executives

Experience working with Project Management systems such as PK4, Slack, and other Account management tools and platforms, such as website analytic tools like Google Analytics