39 applicants

Company

WorkWave · 4 hours ago

Digital Marketing Account Strategist

Raleigh, NC

Full-time

Remote

Mid Level

$50K/yr - $70K/yr

3+ years exp

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Responsibilities

Act as the main point of contact for our clients - leading meetings, presentations, and difficult conversations.

Maintain all retention efforts for your specific clients: managing risk accounts, performance improvement plans, account management tactics, etc.

Identify and implement client opportunities when it comes to additional products and services provided by WorkWave.

Coordinate and execute client requests within scope.

Work collaboratively with digital marketing team members to employ the best marketing strategies for clients to obtain a high level of performance relative to their package level and spend.

Work collaboratively with project coordinators to ensure tasks are being executed fully and on time.

Work collaboratively across all teams at WorkWave to ensure the client's experience is as streamlined as possible.

Manage expectations and maintain open lines of communication with our small business clients to improve satisfaction and retention.

You’ll be responsible for positively contributing to our company culture! Our culture is what feeds our success, and we’re looking for those that are team players.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account Strategist ExperienceClient Communication TacticsProject Management ExperienceTime Management SkillsCustomer Service ExperienceDigital Marketing ExperienceCollaborative Team ExperienceProject Management ToolsMarketing Tools

Required

BS/BA Degree, Business Admin and/or Marketing concentration preferred

3-5 years of full-time professional experience in an account strategist, project management, or customer service/client-facing role preferably within a marketing agency.

Excellent organizational and time management skills are required.

Foundational knowledge of core account management and client communication tactics.

Experience prioritizing and juggling several projects at once in a fast-paced environment.

Experience working in a collaborative, productive team setting.

Strong verbal and written communication skills and willingness to have difficult conversations when necessary.

Exemplary personal accountability and motivation.

Preferred

Digital marketing experience is preferred but not required.

Client-facing agency experience is preferred but not required.

Bonus points if you have experience with project management tools like Basecamp or Clickup and marketing tools like Google Analytics.

Benefits

Health and dental and 401k with company match

Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

Up to 4 weeks paid bonding leave

Free subscription to the Calm App for you and up to 4 dependents!

Tuition reimbursement

Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

24/7 access to virtual medical care with Teladoc

Quarterly awards based on peer nominations

Regional discounts and perks

Opportunities to participate in charitable events and give back to the community