InComm Payments · 4 hours ago

Digital Operations Intern

Atlanta, GA

Internship

Remote

Intern

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Responsibilities

Assist in Communicating with the Account Management Team and Clients: Support the team by gathering and documenting client requirements, including technical, product, and contract details.

Help Maintain Client Records in CRM: Assist in updating and maintaining accurate client information in the Customer Relationship Management (CRM) system. Learn how to track client interactions and service requests.

Support Client Service Coordination: Aid in coordinating client service activities across the team. Keep team members informed about client needs, service level agreements (SLAs), and performance metrics by assisting with status updates and ensuring timelines are met.

Assist in Responding to Client Inquiries: Provide initial support for client questions or issues by gathering necessary details and directing them to the appropriate team members. Learn to use internal resources to troubleshoot or escalate issues.

Participate in Client Case Resolution: Support the team in responding to client inquiries, tracking ongoing cases, and ensuring that all information is documented and passed along efficiently to the appropriate internal teams for resolution.

Represent the Company Professionally: Practice communicating with clients in a professional, customer-focused manner. Learn how to balance empathy and problem-solving in client interactions to enhance the overall customer experience.

Provide Administrative and Operational Support: Assist with organizing client data, reports, and other materials that support team efforts in managing client relationships and tracking performance metrics.

Qualification

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Microsoft Office SuiteCRM SoftwareSalesforceBack Office SystemsInterest in Technology

Required

Must be enrolled in a full-time academic program, entering your junior year or graduate school by the start of the internship.

Students must be on track to graduate in 2026.

This is a remote internship based in Atlanta, Georgia. Applicants must be local to Atlanta, Georgia, and able to work in person (or hybrid, as required).

Must be available to work a minimum of 20 hours per week year-round. This position allows for flexibility with scheduling to accommodate academic commitments.

A minimum GPA of 2.75 or above is required to be considered for the position.

Preferred

Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook is a must.

Previous experience with Customer Relationship Management (CRM) software, specifically Salesforce, is highly desired.

Experience or a willingness to work with internally developed Administration and Back Office systems is helpful.

We’re looking for individuals with a passion for customer service.

A positive attitude and the ability to bring energy to the team and client interactions are essential.

Excellent verbal and written communication skills are a must.

If you enjoy problem-solving and are excited by opportunities to help others, this role will be a great fit for you.

We’re looking for candidates with a strong interest and aptitude for technology and an eagerness to learn how tech can enhance customer service and business operations.