156 applicants

Company

Quest Diagnostics · 3 days ago

Digital Product Manager (Remote Opportunity)

Secaucus, NJ

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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Responsibilities

Partner with the Business to confirm understanding of customer need, align on scope, manage a roadmap and related financials, and regularly prioritize product development efforts.

Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.

Ensure comprehensive competitive information on market penetration, product capabilities and initiatives are maintained.

Understand Quest clients by leading research stakeholder feedback, customer feedback, benchmarking, and journey mapping to develop deep understanding of clients' needs and inform client attraction, engagement, and retention.

Translate overall vision into product roadmap and delivery; evangelize solutions to associated teams and partners

Accountable for the results of the Digital products assigned; Assess long-term viability of product features aligned to expected business outcomes and benefits, building opportunities to maintain or improve Quest's competitive position.

Provide input on business plans/initiatives/marketing programs, to drive sales effectiveness, operational efficiency, and strategic congruence.

Own end-to-end digital and data journeys; Work with the Design Team to inform User Experiences, Wireframes, prototypes, customer journeys, personas, corresponding data journeys and content that bring the journeys and product strategies to life.

Collaborates with business partners on the creation of business cases and serves as two-in-a-box with the Business Owner to manage the product digital and related data lifecycles / journeys.

Accountable for the definition/refinement of the backlog of Epics and related Features to enable Agile ARTs to deliver prioritized business value.

Proactively identify short- and long-term product/process improvement, bring forward innovative ideas and opportunities as part of collaboration with the team, leads and key business partner.

Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.

Manage existing solutions and data. Identify and manage solutions and related data within the domains of improving member satisfaction, utilization management and risk arrangements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementAgile methodologiesDesign ThinkingScaled Agile (SAFe)Healthcare technologyCustomer Journey ManagementBacklog managementLean Six SigmaSAFe POPMDeep technical proficiencyProcess optimizationCollaboration skills

Required

Bachelor's degree in Business, Computer Science, Economics or related field

8 or more years of Product Management with progressive responsibilities

5 or more years utilizing design thinking

5 or more years of experience in Agile ways of working and related product management

Proven ability to create lasting relationships with internal and external stakeholders

Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a strategy that differentiates Quest in the market

Decisive and action-oriented, yet collaborative

Ability to thrive in a fast-paced culture, and continuously improving to find creative solutions

Impeccable integrity and high ethical standards

Demonstrated ability to lead complex businesses or product lines to growth through innovation and creativity

Self-starter, highly motivated individual

Knowledge of Customer Journey Management and Digital Product Management

Knowledge of relevant market trends with the ability to identify opportunities

Knowledge of creating backlogs, epic hypothesis, Lean Business case and creating value through effective prioritization

Strong analytical skills

Deep technical proficiency

Strong verbal and written communication skills, especially storytelling to diverse audiences

Strong collaboration skills