Ardent Health · 1 day ago

Digital Reputation Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

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Health CareMedical

Insider Connection @Ardent Health

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Monitor and respond to Ardent’s online communities on social media and review sites during business hours Monday through Friday and assists with periodic weekend coverage

Manage all in-coming messages and reviews to appropriately prioritize response needs and communications with hospital and clinic leadership

Facilitate service recovery by establishing a direct line of communication between the audience and identified hospital and clinic leaders

Incorporate genuine and compassionate engagement with online audiences as the voice for Ardent’s hospitals, clinics and providers in a timely manner

Assist in the analysis of audience and conversation trends to support strategic content creation

Maintain a professional and positive demeanor when engaging with online communities and internal clients when addressing concerns and complaints

Qualification

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Social ListeningReputation ManagementSprout SocialMeltwaterMicrosoft OfficeExcelPowerPoint

Required

B.A. or B.S. in Communication, Mass Media, Journalism, Marketing and/or related degree.

One or more years managing social listening and reputation management practices with the ability to utilize platforms such as Sprout Social and Meltwater to monitor and respond to online conversations.

Proficient in all Microsoft Office software with an emphasis in Excel, PowerPoint and Teams.

Strong oral and written communication skills

Ability to work some after hours and weekends