First Citizens Bank · 2 days ago

Digital Risk Manager

North Carolina, United States

Full-time

Remote

Senior Level

6+ years exp

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Responsibilities

Analyze and assess risks associated with web-based digital customer experience.

Develop risk management strategies and initiatives to mitigate identified risks, ensuring alignment with regulatory standards and internal policies.

Monitor and evaluate risk exposure, proactively identifying emerging threats and vulnerabilities in web-based technologies.

Collaborate with cross-functional teams, including Enterprise Risk Management (EROM), Financial Risk Management (FRM), and Compliance, to address risk-related issues and implement effective controls.

Leads and controls the annual Risk and Control Self-Assessment process as well as control testing.

Ensure compliance with regulatory requirements and industry standards, providing guidance on risk-related matters to stakeholders within the organization.

Conduct regular assessments and audits of FirstCitizens.com to ensure adherence to established risk management protocols.

Manage the implementation of governance documents and procedures to support operational activities and mitigate risks effectively.

Participate in mandatory risk training sessions and educate relevant personnel on key risk programs and protocols.

Generate comprehensive risk reports, highlighting key insights, trends, and areas of improvement for the digital customer experience domain.

Utilize data analysis tools and techniques to identify patterns, anomalies, and potential risk factors in web-based technologies.

Collaborate with management to develop actionable recommendations and strategies based on risk assessment findings.

Serve as a subject matter expert on web-based technology risks, providing guidance and support to internal teams involved in digital initiatives.

Collaborate with IT teams to address cybersecurity risks and vulnerabilities affecting digital customer interactions and domain management.

Partner with external stakeholders, regulatory agencies, and industry partners to stay abreast of evolving risk landscape and best practices.

Qualification

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Web TechnologiesDigital Customer ExperienceRegulatory RequirementsData InterpretationRisk IdentificationProblem-SolvingAnalyticalCommunicationCollaborationTime Management