Lighthouse Technology Services · 10 hours ago

Digital Solution Analyst

United States

Contract

Remote

Entry Level

$25/hr - $30/hr

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Human ResourcesInformation Technology

Hiring Manager

Allison Camp, PRC

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Responsibilities

Provide Point-of-Sale (POS) and mobile configuration and reporting support using CDL front of house technology hosted POS and app solutions.

Assist with technical issue resolution and application updates for the CDL front of house technology solutions.

Interface with managers, other digital teams, corporate teams, external vendors, and guests using the mobile apps.

Manage, track and complete hosted POS and mobile configuration and report requests received via phone or ticketing system for existing units

Resolve hosted POS and mobile configuration and reporting issues escalated through vendor help desks

Edit and verify data imports and exports meet standard file specifications

Perform requested updates to standard database content

Uphold Standard Database Integrity for Hosted Point of Sale and Mobile Solutions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Point-of-Sale SolutionsMobile TechnologiesBack of House ConfigurationAgilysysNextepVolanteHelp Desk SupportRemote SupportMicrosoft OfficeNetwork Infrastructure Design

Required

Strong Knowledge of Point-of-Sale Solutions and Mobile Technologies, Back of House Configuration/restaurant industry experience required – POS Systems preferred are Agilysys, Nextep, or Volante.

Customer Service/Help Desk/Remote Support Experience or Equivalent

Strong Written and Oral Communication and Interpersonal Skills with Extensive Knowledge of Microsoft Office Programs

Ability to Effectively Prioritize and Execute Multiple Concurrent Tasks

Strong Analytical Thinking and Problem-Solving Capabilities.

Ability to Quickly Adapt to Shifting Priorities, Demands and Timelines

Basic Knowledge of Computer Network Infrastructure Design and Communications