Be an early applicantLess than 25 applicantsPosted by Agency

Company

Empyrean · 3 hours ago

Digital Strategist

Houston, TX

Full-time

Remote

Entry, Mid Level

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Responsibilities

Build and manage trusted client partnership; manage client satisfaction

Lead client meetings and engagement strategy sessions

Monitor and provide guidance on user analytics, establishing and achieving app download milestones

Integrate employee benefits and programs into digital initiatives

Develop and manage effective push campaigns

Manage app designs and content, including tags

Provide design direction to promote a client branded user experience

Establish client digital initiatives that align employee needs with business priorities

Ensure the quality delivery of all services as per the client’s Statement of Work

Hold aligned resources accountable for behaviors that support Empyrean’s policies and procedures

Create and maintain client Task List, Engagement Strategy, Quality Assurance, Files/SSO, Open Enrollment, New Year tasks for each client

Responsible for ensuring that the testing of all new files, app pages, and technology advancements are completed, and issues are brought to managers

Perform other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Employee benefits knowledgeQuality assuranceCustomer service orientationProject management toolsApple software skillsMS Office skillsCoaching othersProblem-solving mindsetTeamwork mindset

Required

Strong knowledge of employee benefits, and able to interpret a client’s benefit guides and plans

Quality assurance efficiency with attention to detail

Team motivator with solid interpersonal communication skills

Excellent customer focus/service orientation; confidence to lead teams and client virtual meetings

Excellent written and verbal communication skills

Proactive in working and resolving conflicts among team members

Strong organizational skills

Apple software and MS Office suite skills

Continuous improvement and teamwork mindset

Able to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities

Ability to be flexible and change with environment, industry, and business demands

Proven ability to establish a build plan and able to manage to it in order to meet deadlines

Proficient in coaching others

People-first mindset

Be helpful/supportive/collaborative

Be self-motivated and able to work remote / independent

Be flexible and maintain a work-life balance – know how to prioritize your work for maximum impact

Be dedicated to continuous learning and proactive skill acquisition

Problem-solving mindset

Understanding of health and welfare benefits

Knowledge of project management tools, preferably Asana

Ability to travel on as needed basis (up to 10%)

Must be available outside of core business hours on as needed basis

Preferred

Bachelor’s degree preferred but not required

In lieu of Bachelor’s degree, equivalent years of experience in human resources, benefits administration or a related field

Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered

Company

Empyrean

Glassdoor

3.1

Established in 2006, Empyrean is a leading technology SaaS company empowering organizations with innovative technology and a service-first approach that accelerates employers’ benefits and employee retention strategies.

Founded in 2006