AuditBoard · 1 day ago
Digital Success Specialist (Remote)
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Identify, support, and implement customer outreach programs via multiple digital channels (such as: email, in-app, customer/community hub)
Work closely with cross-functional teams to meet internal business objectives in alignment with customer needs throughout their post-sales journey
Personalize outreach programs with relevant segmentation based on customer attributes and usage patterns. Develop best practices for personalized outreach based on results.
Analyze outreach performance and customer segments to provide insights. Leverage results and data to refine our communication approach to better serve our customers.
Maintain relevant outreach documentation and collaborate with other customer-facing teams to ensure alignment and cohesion in our approach to customer communications.
Qualification
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Required
Bachelor’s degree in Marketing, Business, or a related field
Minimum of 2 years of experience in a Customer Success, Customer Onboarding, Customer Experience or Customer Marketing, at a SaaS company
Proven experience in customer communications and customer engagement
Proficiency in reporting, strong analytical skills, and the ability to summarize results and insights
Detail oriented with strong organizational and project management skills
Self-starter attitude, ability to work in a fast-paced environment and manage multiple priorities simultaneously
Excellent collaborator with strong written and verbal communication skills
Preferred
Experience with customer success platforms and digital outreach tools such as Marketo, Gainsight, Pendo, Chameleon, or similar
Benefits
Live your best life (LYBL)! $200/mo for anything that enhances your life
Remote and hybrid work options, plus lunch in the Cerritos office
Comprehensive employee health coverage (all locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!
Company
AuditBoard
AuditBoard develops a cloud-based audit automation platform that specializes in transforming economic governance within business sectors.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$43.61MKey Investors
Battery Ventures
2024-05-23Acquired· undefined
2018-08-15Series B· $40M
2017-04-11Series A· $3.61M
Leadership Team
Daniel Kim
Co-Founder, Co-Chair of the Board & Sr Advisor
Jay Lee
Co-Founder, Co-Chair of the Board & Sr Advisor
Recent News
Business News: Pasadena Star-News
2024-11-21
2024-11-15
Company data provided by crunchbase
