Lumen Technologies · 5 hours ago

Dir Customer Experience

USA

Full-time

Remote

Director/Executive

$135K/yr - $180K/yr

10+ years exp

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Responsibilities

Develop and implement comprehensive CX program strategies that align with the company’s overall objectives and drive accelerated growth.

Deep understanding and focus on customer business outcomes and business value insights through a design-led thinking.

Oversee the execution of key CX programs, ensuring timely delivery, scope adherence, and desired outcomes. Build programs from the ground up, focusing on measurement and prioritization to deliver maximum results.

Foster alignment and ensure a unified approach to customer experience by working with sales, marketing, product, and partner teams.

Utilize data and feedback to identify improvement opportunities and continuously enhance the customer journey.

Establish and monitor KPIs to measure the success of CX initiatives and inform strategic decisions.

Develop and lead a high-performing team, promoting a culture of diversity and inclusion within the team and across the organization.

Thrive in a dynamic, fast-paced environment, managing change and driving transformation initiatives within the AI and technology arena.

Drive growth by focusing on programs that increase revenue, accelerate deal velocity, and foster long-term customer relationships.

Lead data gathering, analysis, and interpretation to create actionable insights driving desired results.

Experience and understanding of partner ecosystems and co-sell motions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Experience StrategyMarketingData InterpretationAI KnowledgeChange ManagementB2B CommunicationTeam Development