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Company

Foundever · 14 hours ago

Director, Account Management- Telecommunications-Remote

United States

Full-time

Remote

Director/Executive

$0/yr - $140K/yr

4+ years exp

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Responsibilities

Manage existing business accounts as well as identify and secure new business opportunities from within assigned vertical.

Identify opportunities to improve operational practices; develop a solution, secure client approval and implement solutions.

Meet face to face with assigned clients and prospects daily/weekly to assess business needs, manage complex customer transactions, and resolve customer concerns.

Build trust and drive deeper and wider client relationship that is measurable and actionable through our client satisfaction.

Develop maintain and execute 1–3-year strategic plans aligned and actionable with small tent of stakeholders inclusive of diversified growth, SWOT and strategic roadmap.

Prepare complete, accurate, and timely paperwork to ensure efficient processing of customer transactions and contracts

Utilize Salesforce.com and other support systems pertaining to the specific needs for the customer and Sitel, such as; customer pricing, customer profiles, customer updates and account call and cycle records.

Negotiate commercials inclusive of complex pricing agreements with clients based on company business needs.

Meet sales objectives and goals on an annual basis.

Create a strong cross-functional team across departments to execute and deliver client goals

Responsible for ensuring the compliant delivery of contract requirements, by driving accountability in stakeholder teams

Lead strategic meetings with client and Foundever stakeholder teams on quarterly, semi-annually or annual basis

Qualification

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BPO experienceAccount managementSales strategiesClient relationship managementPeople managementPricing negotiationsSales pipeline managementSalesforceCross-functional collaborationPC literacyNetworking strategy

Required

Bachelor’s degree strongly preferred, will consider equivalent combination of education and experience for the right candidate

4 or more years’ experience in the BPO or Contact Center arenas

4 or more years’ experience in account management, account growth, and sales with experience creating strategies that exceed the business goals of our clients

Experience as a trusted advisor with ability to manage client expectations throughout the duration of client engagement

Experience strategizing and developing best in-class practices to effectively create, communicate and deliver customized sales opportunities that address the client’s compelling events and help drive incremental sales growth. Retain existing clients by ensuring high satisfaction and quality

Communicated, presented and influenced with clients and prospects

Collaborated cross-functionally and worked closely with leaders from other internal teams

Pro-actively identified opportunities to cross-/up-sell into accounts

Experience in pricing and contract negotiations

Create, maintain and execute on vertical strategic plans

Built a sales pipeline and execute on it

Managed multiple projects simultaneously and appropriately prioritize to meet business deadlines

Excellent interpersonal and collaborative skills including strong verbal and written communications skills, presentation skills and facilitation skills

Self-motivated individual capable of quickly adapting to change and shifting focus towards new goals

PC literate with the ability to use a variety of software packages including Word, Excel, Access, PowerPoint and Outlook. Previous experience with contact management applications such as Salesforce, Siebel, ACT or Goldmine helpful

Designing proactive proposals outside of RFP process