161 applicants

Company

LifeStance Health · 3 days ago

Director, Billing Solutions Center

United States

Full-time

Remote

Director/Executive

$90K/yr - $115K/yr

5+ years exp

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H1B Sponsor Likely

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Responsibilities

Evaluate process improvements to enhance patient and provider experience

Track synergies and performance by working directly with analysts, developers, functional leaders and the Division and LifeStance leadership teams

Accountable for the supervision and direction of various platform-level administrative departments such as the RCM contact center

Responsible for reporting key performance metrics and data regularly in accordance with the company’s strategies and processes

Supervise staff from an HR perspective (manages schedule, approves timecards and PTO requests) and oversee functions of the contact center and support teams

Handle escalated patient concerns to address satisfaction issues and work with appropriate RCM team members, Provider and/or Management to resolve

Partner with CCaaS leader to design and adapt phone IVRs to drive patient experience

Facilitate all communication directly and indirectly between the RCM department and other members of the management team

Manage and resolve RCM Help Desk Tickets in a timely manner to include resolution of billing, payment plans, and insurance verification checks

Manage daily contact center tasks assigned to each specific contact center agent

Ensure all contact center agents are signed into contact queues as appropriate

Support patient collections with internal and external resources

Implement best practices on patient collection processes

Analyze and report key performance metrics, patient collection efforts, and operational outcomes to leadership.

Develop and maintain the contact center policies and procedures with frequent updates as process improvements are implemented

Lead new hire training for all billing solutions center staff including management and agent level to include the Build and maintain quality assurance reviews for the contact center

Ensure contact center complies with healthcare regulations, including HIPAA and PCI, and organizational standards

Stay updated on industry trends and ensure staff are informed about changes in healthcare regulations and technologies

Plan for scalability by assessing and addressing growth needs in staffing, technology, and training

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare Revenue Cycle ManagementContact Center LeadershipElectronic Medical RecordsAnalytics PlatformsClinical TerminologyInsurance VerificationChange ManagementPatient Collections

Required

Bachelor’s degree in a healthcare, business administration, or a related field (or equivalent experience)

5+ years in healthcare revenue cycle management including billing, payments, insurance verification, etc.

5+ years in a leadership role within a contact center or customer service environment

Proficiency with electronic medical/health record and associated technologies

Ability to work independently and as a team member

Demonstrated ability to lead teams through change, ensuring high morale and productivity

Strong written and verbal communication skills with the ability to lead and collaborate cross-functionally.

Broad knowledge of clinical and insurance-related terminology

Proven ability to manage and resolve escalations effectively and diplomatically with proper documentation

Strong problem-solving skills with attention to detail in high-pressure environments

Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Preferred

Experience with contact center tools, analytics platforms (PBI and NICE InContact preferred)

Benefits

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k retirement savings with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Company

LifeStance Health

Glassdoor

3.1

LifeStance is a national provider of behavioral healthcare services with operations across the country.

Founded in 2017

Bellevue, Washington, USA

5001-10000 employees

https://lifestance.com/

H1B Sponsorship

LifeStance Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (4)

2022 (1)

2021 (2)

2020 (1)