Oscar Health · 17 hours ago

Director, BPO Strategy & Governance

United States

Full-time

Remote

Lead/Staff, Director/Executive

$174K/yr - $229K/yr

10+ years exp

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Responsibilities

Shape the vision / strategy for the BPO Strategy & Governance team specifically around operationally sound principles and guidelines

Adept in data analysis and reporting capabilities with an understanding of being able to sort through complex problems and initiatives

Provide effective direction and inspiration to all levels across Oscar Operations

Responsible for ongoing career development of direct reports while maintaining culture and employee satisfaction

Utilize project management tracking techniques and tools and adjust approach based on measured outcomes across simultaneously operating projects

Provides ongoing consultation, reflection, and business process adjustment support to operational counterparts and vendors alike

Compliance with all applicable laws and regulations

Other duties as assigned

Qualification

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BPO interactionProcurementContract ManagementProject ManagementLEANSix SigmaData analysisCoaching teamsHealthcare experienceContact Center experienceOperational improvement certificationProject Management certificationLevel Education