Delta Dental Ins. · 23 hours ago
Director, Business Operations
United States
Full-time
Remote
Lead/Staff, Director/Executive
$122K/yr - $265K/yr
12+ years exp
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Responsibilities
Drive cross-functional leadership and transformation efforts across Operations, ensuring alignment with enterprise goals and objectives.
Oversee initiative coordination and special projects to enhance operational efficiency and support strategic priorities.
Lead change management efforts to support smooth transitions for new processes, features, and capabilities.
Collaborate with Strategy Enablement and enterprise functions to identify dependencies, impacts, and targeted results for new initiatives.
Support the development of process improvement initiatives and roadmaps, scanning the organizational landscape for opportunities while accounting for in-flight projects.
Develop and manage annual department and project budgets, identifying variances and implementing corrective actions as needed.
Communicate and enforce adherence to standard operating policies and procedures to meet division goals.
Build and maintain strong relationships with key clients, stakeholders, and internal customers to ensure a collaborative working environment.
Represent the division in inter-divisional meetings, enterprise-wide projects, and other strategic initiatives.
Ensure staff receives ongoing training and development by collaborating with the division trainer to create written materials and procedures.
Qualification
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Required
12+ years of relevant experience with a Bachelor's degree, including 3+ years of management experience.
Extensive knowledge of healthcare, benefits industries, and dental procedure codes and nomenclature.
Proven experience in contact center concepts, telecommunications technology, and enterprise operations.
Strong organizational and time management skills with the ability to manage multiple priorities effectively.
Demonstrated expertise in project management and strategic planning.
Strong analytical skills to identify and evaluate business solutions.
Proven ability to lead cross-functional teams and effectively manage division activities enterprise-wide.
Knowledge of Delta Dental products, policies, claims, and eligibility systems.
Familiarity with systems development projects and major contact center and claims systems.
Experience with process improvement initiatives and roadmap development.
Benefits
Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Company
Delta Dental Ins.
At Delta Dental, we’re behind millions of smiles and counting.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dean Newton
President & CEO
Mike Castro
President and CEO
Recent News
2024-10-29
2024-05-07
Company data provided by crunchbase
