Netsmart · 2 days ago

Director, Client Success

United States

Full-time

Remote

Director/Executive

10+ years exp

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Health Care

No H1B

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Responsibilities

Working with Operations Manager, develop associate performance metrics for revenue cycle processes

Supervises managers and team leads and coaches them to provide direction and guidance to associates

Fosters a team environment through training, recognition / evaluation, and in-service education which produces optimum work habits.

Analyze client workflows and make recommendations for best practice operational efficiencies

Assist in marketing solution offerings to new and existing clients

Assist operations manager with client escalations as they arise related to KPI measures and health status

Maintain an ongoing relationship with existing clients to foster new sales opportunities

Working with Senior Associate Development Partner, prioritize and direct the activities of the RCM training team to support the growth and development of the RCM associates

Oversee the Quality Assurance process, and track and report QA and productivity outcomes

Working with the Senior Project Coordinator, oversee the onboarding process for new RCM services engagements

Manage P&L and forecasting for revenue-generating assignments

Assist the RCM Coaching Delivery Managers with Client escalations by facilitating collaboration across the matrix to ensure client needs are addressed

Collaborate organizationally on overall client health improvement initiatives

Drive AlphaCollector optimization initiatives through project oversight, ensuring effective communication and prioritization across the RCM leadership organization

Develop policies and procedures for Key Performance Indicators (KPI’s)

Create monitoring processes for KPI measures

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Revenue Cycle ManagementAssociate managementProcess improvement toolsOperations efficiency processesMicrosoft ExcelCustomer service skillsMicrosoft Office products