95 applicants

Company

Coinbase · 9 hours ago

Director, CX Compliance Programs

United States

Full-time

Remote

Director/Executive

$225K/yr - $265K/yr

10+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

You will be leading various Compliance programs and initiatives to improve the customer experience while raising the bar for our operational OKRs and KPIs.

In partnership with Compliance, Legal, Operations, and other support partners (i.e. Engineering, Product, Analytics, Quality Assurance, etc.) you will create and lead Compliance programs to improve productivity, quality and contribute towards our best-in-class compliance operations.

You are responsible for the development Compliance program OKRs, and will leverage your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to our Compliance procedures, policies and product experiences for our customers.

Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.

Drive weekly, monthly, and quarterly program reviews to instill customer focus and operational excellence culture across all tiers of support.

Thoughtfully delegate tactical responsibilities and set performance expectations across the organization.

Hire, lead and develop a diverse, high performing team, setting up the organization for success through investments in career growth.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

KYC/AML experienceCompliance program leadershipRisk management practicesFinancial services regulationsData-driven decision makingMetrics definitionTeam managementPowerPoint/Google SlidesExcel/Google SheetsProfessional certificationsGoogle appsJIRASalesforce Service CloudInterest in cryptocurrency

Required

Motivated by Coinbase’s mission

Minimum of 10 years of proven KYC/AML experience in financial services or technology organizations leading large teams (100-500+) across multiple countries and regions.

Minimum of 5 years experience leading Compliance program teams and initiatives within either Compliance, Legal or Business Strategy organizations.

Working knowledge of laws, regulations, and risk management practices for financial services.

Hands-on involvement in defining metrics that tie back to how we measure success.

Proficient in PowerPoint/Google Slides and Excel/Google Sheets.

A BA/BS degree in business, finance, and other related fields.

Preferred

Advanced degree in business, finance, and other related fields.

Experience with and/or keen interest in cryptocurrency.

Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions).

Experience with or previous exposure to financial services regulators.

Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA).

Deep understanding of Google apps, JIRA, Salesforce Service Cloud.

Benefits

Medical Plan, Dental and Vision Plan with generous employee contributions

Health Savings Account with company contributions each pay period

Disability and Life Insurance

401(k) plan with company match

Wellness Stipend

Mobile/Internet Reimbursement

Connections Stipend

Volunteer Time Off

Fertility Counseling and Benefits

18 weeks paid Parental Leave

The option of getting paid in digital currency

Company

Coinbase

Glassdoor

3.7

Coinbase is a cryptocurrency exchange and cryptocurrency wallet platform that allows users to buy, sell, and store various cryptocurrencies.

Founded in 2012

San Francisco, California, USA

1,001-5,000 employees

http://www.coinbase.com

H1B Sponsorship

Coinbase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (69)

2022 (233)

2021 (235)

2020 (75)