Liberty Mutual Insurance ยท 10 hours ago
Director, Data Science, US Retail Markets Customer Service
United States
Full-time
Remote
Director/Executive
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Responsibilities
Lead transformative data science initiatives that significantly improve customer experience and deliver superior business results.
Foster a culture of innovation and continuous improvement by integrating cutting-edge data science technologies into service processes.
Collaborate closely with cross-functional teams to understand customer needs and business challenges, designing data-driven solutions that offer a competitive edge.
Guide a team of talented data scientists and analysts in developing, deploying, and refining ML and data science models (GBM, LLM) that improve service delivery and customer satisfaction.
Partner with process, experience, technology, and analytics teams to drive a more responsive, caring, and efficient service organization
Mentor and develop your team by setting ambitious goals, encouraging diverse perspectives, and supporting professional growth and development.
Qualification
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Required
Extensive experience across the data science lifecycle, with a focus on translating complex data into actionable insights and strategies.
Proven ability to collaborate and communicate effectively with non-technical stakeholders to identify key business problems and implement impactful data-driven solutions.
Strong technical proficiency in Natural Language Processing (NLP), Generative AI, Python.
Preferred
Demonstrated leadership experience, particularly in guiding and developing high-performing teams.
Familiarity with service processes and the role of technology in enhancing customer interactions.
Strong technical proficiency in data science methodologies and tools.
Familiarity with deploying data science products into production software environments for real-time inference.
Prior insurance experience is preferred.
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
Founded in 1912
10,001+ employees
H1B Sponsorship
Liberty Mutual Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (88)
2022 (141)
2021 (113)
2020 (88)
Funding
Current Stage
Late StageLeadership Team
David Long
CEO
Julie Haase
Executive Vice President and Chief Financial Officer
Recent News
2024-11-07
Coverager - Insurance news and insights
2024-03-13
Business Insider
2023-04-04
Company data provided by crunchbase
