Stride, Inc. · 1 day ago
Director, Endpoint Engineering
United States
Full-time
Remote
Director/Executive
$132K/yr - $274K/yr
10+ years exp
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Responsibilities
Build and manage the Endpoint Technology and Field Services team roadmaps and resources, including thought leadership for new and emerging technologies.
Proactively manage a streamlined, secure ecosystem of Windows, Mac and Linux endpoints, VoIP (e.g. 8x8), and other corporate and school endpoint technologies.
Responsible for implementing and streamlining enterprise endpoint management solutions such as Microsoft Intune, Windows Deployment Services, Apple Business Manager, Azure VDI, and mobile device management (iOS and Android) solutions.
Lead a team of endpoint engineers and support specialists responsible for endpoint management systems and processes, and providing white glove on-site IT support to senior executives.
Lead a team of managers and field support specialists supporting technology in the field for schools (teacher laptops, school network infrastructure, VoIP phones, etc).
Develop and implement strategies to improve team performance and productivity.
Lead, mentor, and manage a team of endpoint engineers and specialists, ensuring they are motivated and equipped to meet organizational goals.
Provide regular feedback, performance evaluations, and professional development opportunities for team members.
Provide data and metrics on endpoint management: security, coverage and compliance.
Provide leadership and management in the event of an endpoint security incident.
Provide leadership for endpoint security and compliance audits and policy reviews.
Manage a team of endpoint engineers responsible for execution of these programs and 24/7/365 on-call support when environment/presenting issues warrant.
Perform expedited support requests in a timely manner with a priority on customer service and satisfaction.
Manage relationships with vendors (e.g. Microsoft, Apple, etc.) resulting in optimized build and maintenance of endpoint system images, and respective endpoint fleet management solutions.
Provide direct support for in person events, e.g. Board meetings and executive meetings.
Work with IT leadership to provide budget recommendations and ensure budget compliance.
Implement and manage cross-team a knowledge base containing best practices for troubleshooting and problem analysis for the purpose of diagnosing, repairing, and/or replacing equipment in a consistent manner across all teams.
Proactively identify recurring technology issues and develop plans for their mitigation using the ITSM Problem Management methodology.
Directly supervises 5-8 employees and/or contractors/third party outsourced vendors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualification
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Required
Ten (10) years experience working in information technology
Five (5) years experience managing a technology team.
Five (5) years of experience managing improvements to endpoint management environments.
Five (5) years of hands-on desktop engineering experience.
Three (3) years experience identifying and implementing process improvements resulting in measurable reductions to process exceptions/escalations.
Excellent verbal and written communication skills.
Excellent deadline management, task organization and action item tracking skills.
Excellent goal and metrics driven performance management experience.
Ability to keep work organized in an environment with changing priorities.
Strong analytical and negotiation skills to effectively influence senior leadership decision-making.
Ability to communicate business problems and corresponding business solutions to diverse technical and non-technical audiences using written content/presentations.
Well-spoken, customer first mentality, ability to work with end-users with various degrees of ability.
Ability to adapt and succeed in an ever-changing IT environment.
Familiar with IT systems and technology, such as ServiceNow, Intune, Bitlocker, Office 365, Windows OS, Mac OS, Linux OS.
Experience with remote device management tools and endpoint protection technologies such as Microsoft Intune, M365 MFA, Bitlocker, etc.
Experience with lightweight endpoint solutions such as VDI.
Intermediate business professional level knowledge of office tools, such as Microsoft Word, Excel, Outlook, PowerPoint, Visio.
Functional knowledge of enterprise business and technology management frameworks such as ITIL, COBIT, Agile, PMBOK.
Understanding and proficiency in computer networking.
Ability to work independently and without direct supervision.
Ability to travel intermittently, potentially 15% of the time.
Ability to clear a required background check.
Preferred
Any general IT certifications are preferred, but none are required. For example, ITIL, A+, Net+, Security+, CISSP, etc.
Benefits
Health benefits
Retirement contributions
Paid time off
Company
Stride, Inc.
At Stride, Inc. we support learners of all ages with inspired teachers and personalized experiences. Everything comes back to learners.
5,001-10,000 employees
H1B Sponsorship
Stride, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (10)
2022 (13)
2021 (22)
Funding
Current Stage
Public CompanyTotal Funding
$20M2011-04-01Post Ipo Equity· undefined
2007-12-13IPO· undefined
2003-04-03Series Unknown· $20M
Leadership Team
Nate Davis
CEO
Tony Phillips
Executive in Residence
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