Gainsight · 1 day ago
Director, Gainsight Advisory Services
California, United States
Full-time
Remote
Director/Executive
10+ years exp
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Responsibilities
Deliver world-class, consultative insights and recommendations for Gainsight’s clients.
Develop, execute, and continuously improve the strategic vision for the Advisory Services practice, ensuring alignment with Gainsight’s overall business objectives.
Drive the adoption and maturity of Customer Success practices across a diverse client base.
Collaborate with executive leadership to refine service offerings, packages, and go-to-market strategies for Advisory Services.
Serve as a trusted advisor to clients, guiding them on Customer Success best practices, product adoption strategies, and ROI optimization.
Conduct executive business reviews, strategic workshops, and advisory sessions to provide actionable insights, best practices, and measurable success plans.
Work closely with Customer Success and Account Managers to identify client challenges, risks, and opportunities, ensuring high customer satisfaction and retention.
Establish scalable processes and frameworks that enhance the Advisory Services team's efficiency, quality, and impact.
Develop key performance indicators (KPIs) and metrics to measure and report on the success of Advisory Services engagements, including NPS, retention, and ROI metrics.
Lead team training, onboarding, and development initiatives, fostering a culture of continuous learning, innovation, and excellence.
Partner with the Customer Success, Professional Services, Sales, and Product teams to align client engagement strategies and drive integrated, consistent, high-quality client experiences.
Provide thought leadership and feedback on product development based on client needs, trends, and emerging challenges within the customer success landscape.
Represent Gainsight as an industry expert in Customer Success, contributing to thought leadership materials, webinars, conferences, and industry panels.
Qualification
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Required
10+ years in Customer Success, Professional Services, or Management Consulting, with extensive experience in founding or scaling an advisory or consultative function within a high-growth or startup environment.
Proven track record of developing and executing scalable service models, strategic frameworks, and playbooks that drive client value.
Strong expertise in establishing operational structures, processes, and metrics that drive efficiency, quality, and client satisfaction.
Demonstrated experience in engaging with C-level executives and other senior stakeholders, providing strategic guidance and expertise in Customer Success best practices, change management, and growth strategies.
Strong analytical and data interpretation skills to drive strategic insights and recommendations.
Deep experience with change management, especially in guiding clients through transformative journeys with new technology, processes, or business models.
Track record of successful collaboration with Sales, Product, and Professional Services teams to ensure alignment and a cohesive client experience.
Recognized as a thought leader within the Customer Success or SaaS industry, with a history of contributions through speaking engagements, publications, or leading industry discussions.
Exceptional interpersonal skills with the ability to inspire confidence and trust.
Strong written and verbal communication skills, comfortable presenting complex concepts clearly and compellingly to a wide range of audiences, including clients, team members, and executives.
Benefits
Medical
Dental
Vision
Short and long-term disability
Life insurance
401k available on the first day of the month after start date
Flexible PTO
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1,001-5,000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired· by Vista Equity Partners ($1.1B)
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Chief Executive Officer
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
2024-05-16
2024-01-31
Company data provided by crunchbase
