New York Life Insurance Company · 3 hours ago
Director, GBS Service Reporting and Analytics
United States
Full-time
Remote
Lead/Staff, Director/Executive
$118K/yr - $155K/yr
7+ years exp
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Responsibilities
Lead the development of a holistic reporting strategy that aligns with GBS’s goals, enhancing data accessibility, governance, and utility across the organization.
Define and manage key reporting frameworks and data governance policies to ensure data quality, security, and reliability.
Oversee a team of reporting analysts, fostering an environment of collaboration, continuous learning, and accountability.
Set clear goals, responsibilities, and performance expectations, ensuring alignment with strategic objectives and adherence to best practices.
Partner with the Data & Analytics team to design, develop, and enhance KPI tracking, supporting a performance-driven culture within GBS Service.
Ensure reporting solutions capture meaningful metrics, providing insights into key business drivers and helping identify opportunities for operational improvements.
Serve as a key liaison between Service, IT, and other departments to promote transparency and drive alignment on data priorities.
Communicate complex data insights in clear, concise presentations to influence decision-making and inform leadership on trends, risks, and opportunities.
Actively engage in root cause analysis, process improvement initiatives, and workflow optimizations that streamline operations and improve service outcomes.
Utilize data-driven insights to recommend process enhancements, driving efficiency and sustainable improvement in reporting and analytics.
Oversee major projects and process changes within the Service organization, ensuring alignment with business needs and timelines.
Monitor operational metrics and implement controls to ensure accuracy and consistency in data reporting.
Qualification
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Required
7+ years in data analytics, business intelligence, or reporting, preferably within the Group Benefits industry.
Demonstrated experience leading teams, with a track record of setting and achieving strategic objectives.
Strong background in data governance, reporting frameworks, and business process optimization.
Proficiency in SQL, data visualization tools (e.g., Power BI, Tableau), and Excel for data analysis and reporting.
Understanding of data architecture, cloud-based data solutions, and best practices in data management.
Excellent verbal and written communication skills, with the ability to present complex data insights to both technical and non-technical audiences.
Strong interpersonal skills to influence without authority and foster positive relationships across all levels of the organization.
Ability to think strategically and drive alignment of data initiatives with business goals.
Proven success in implementing data-informed improvements and creating high-impact reporting solutions.
Benefits
Leave programs
Adoption assistance
Student loan repayment programs
Company
New York Life Insurance Company
For over 175 years, we've been helping people put love into action.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Rohit Katti
CTO & Head of R&D Lab
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Recent News
2024-04-28
2024-04-28
Company data provided by crunchbase
