Sirva · 10 hours ago
Director, Global Account Management (Virtual US)
United States
Full-time
Remote
Director/Executive
3+ years exp
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Responsibilities
Responsible for managing domestic and international client relations, account strategy, trend analysis and upselling new and existing products for existing clients.
Maintain a high level of client satisfaction with program costs and service. Maintain and approve client portfolio of revenue and profit projections.
Primary contact to the corporate client in the administration of client’s relocation program.
In collaboration with policy consulting department to research and recommend policy changes as needed to enhance effectiveness of client’s relocation program.
Resolve complex problems for clients to maximize customer satisfaction.
Facilitation of client reporting based on client needs. Plan and conduct client reviews and meetings.
Identify opportunities to maximize revenue and propose new services and/increase fees.
Partner with Domestic and/or Global Relocation Managers, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit driven environment.
Communicate policy changes to team. Coordinate and lead client update meetings with operations team.
Partner with implementation team and completes designated responsibilities to ensure successful client transition.
Assist the Relocation Operations training department as requested/as needed.
This would include mentoring for on-the-job training, employee development and acting as a subject matter expert. Provides direction and feedback to new team members and constructive performance feedback to management.
Pull and compile reports per client requests.
Review and present this information in a consistent format to our corporate clients.
Qualification
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Required
Minimum 3 years of US domestic relocation and/or international assignment management experience, including operational management experience required
Minimum 3 years team leadership experience required
Strong problem solving and conflict resolution skills
Excellent oral, written, presentation communication skills
Excellent project management skills
Strong negotiation skills
Good understanding of business application technology
High school diploma required
Preferred
2-5 years corporate client or account management experience preferred
Financial/Accounting knowledge preferred
Undergraduate degree preferred
Global living/working experience preferred
CRP and/or GMS preferred
Benefits
Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Generous company-paid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Ongoing opportunities for learning and career development
Company
Sirva
SIRVA provides mobility & relocation services to corporate customers, individual consumers, and military and government agencies worldwide.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-08-01Series Unknown
2018-05-23Acquired
2003-11-26IPO
Leadership Team
Thomas Oberdorf
CEO
Andrew Coolidge
President, Americas
Recent News
Canadian News Wire
2024-02-23
2022-08-01
Company data provided by crunchbase
