Benchmark · 1 day ago

Director, Global Account Management

United States

Full-time

Remote

Director/Executive

$140K/yr - $210K/yr

5+ years exp

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ElectronicsManufacturing

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Responsibilities

Develop and own customer executive relationships as well as deep multi-level and multi-functional relationships at customer locations.

The Global Account Management Director understands key customer stakeholders and influencers and develops strategies to ensure effective relationships are in place for the partnership.

Determine key stakeholders and influencers for customer account sustainment and growth.

Orchestrates and develops customer account strategy to include strategic and technology roadmaps by working with Business Development, Engineering, Operations, and Supply Chain to ensure business growth and alignment with technology roadmaps, to deliver on overall account objectives and key customer initiatives.

Be the customer advocate and VOC on a strategic level to the internal organization serving as an escalation point, providing customer perception, strive towards customer satisfaction, problem resolution, and improve overall health of the customer relationship.

Understanding the customer’s business model and translating customer roadmap to Benchmark strategies.

Coordinate with sector leadership, site leadership globally, and corporate legal on the administration and negotiation process for contracts with customer, include Supply Agreements, Amendments/Addendums, and NDAs.

Monitor sector/customer P&L targets and ensure customer contract terms are met.

Participate in site level Customer Quarterly Business Reviews.

Orchestrate Executive Business Reviews.

Qualification

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Account ManagementBusiness DevelopmentCustomer Relationship ManagementFinancial AcumenStrategic PlanningTechnical SalesDocumented Track RecordMatrixed Environment Experience

Required

Requires a prior background with an EMS/CM with an emphasis on PCBA

Experienced as an Account Manager or Business Development leadership role responsible for +$25M in business development with a track record of driving above industry average revenue and margin growth

The ideal candidate possesses +5 years of progressively advancing Business Development, Account Management and/or client centric experience

Possesses excellent organizational, time management, team building, verbal, and written communication skills

Strong experience with technology or manufacturing sales with increasing levels of responsibility

Experienced defining, setting, and leading the execution of strategic account specific business development plans to achieve quarterly and annual employer financial objectives

Documented track record of success and overachievement

Requirement of a bachelor’s degree in engineering, sciences or business

Ability to work in a highly matrixed environment

Should demonstrate solid financial acumen

Documented track record of success and overachievement

Previous experience as a manager of a team or geographic area

Excellent communication and professional demeanor, working alongside business executives, both internally and externally