45 applicants

Company

Lytx, Inc. · 2 days ago

Director, Implementation Services (Remote-West Coast)

Remote - USA

Full-time

Remote

Director/Executive

$172K/yr - $218K/yr

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Corporate TrainingFleet Management

Culture & Values

H1B Sponsor Likely

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Responsibilities

Establish a clear charter and formal strategy for the Implementation PMO and scale the team with talented Client Project Managers.

Ensure the successful implementation of Lytx products, accelerating customer time to value and enabling delivery teams to focus on delivering high-quality professional work and delivering consistent internal and external customer experiences.

Proactively monitor project health across the Implementation portfolio and remove roadblocks to ensure that the team has what is needed to deliver results.

Effectively manage the Implementation backlog based on projected bookings to ensure proper resource allocation and plan appropriately to ensure that on a monthly, quarterly, and annual basis, the Implementation team meets and/or exceeds targets.

Serve as an escalation point and support team in building and maintaining strong customer relationships.

Optimize the delivery motion through methodologies, playbooks, and best practices to ensure customer and company success for Implementation projects and long-term relationships and subscriptions.

Set and drive KPIs to increase project efficiency and resource utilization, ensure product adoption, and hold team members accountable for delivering results.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Implementation leadershipSaaS solutionsProject managementOperational methodologiesData analysisCustomer relationship managementStrategic planningTeam resource optimization

Required

Experienced transformational leader who understands how to build and run an Implementation function; exposure to both SaaS software and hardware solutions a plus.

Outstanding interpersonal skills to understand how best to navigate internal and external resources to move an individual, program, or project forward; ability to effectively partner with individual contributors through C-Level executives.

Strategic planner and thinker that can map out how best to operate based on the strategic imperatives, KPIs and desired outcomes of the organization and company.

Operationally minded to ensure the right methodologies, systems, tools and processes have been implemented to operate as efficiently and effectively as possible.

Experience reporting and managing the health of an implementation project portfolio to ensure operational predictability and accelerating customer time to value.

Analytical mindset with the ability to use data to inform decision-making and drive process improvements.

Consistent demonstration of a growth mindset with the ability to scale and manage projects in different disciplines.

Benefits

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

Telehealth

401(k) and 401(k) match

Life and AD&D insurance

Short-Term and Long-Term Disability

FTO or PTO

Employee Well-Being program

11 paid holidays plus 1 inclusive holiday per year

Volunteer Time Off

Employee Referral program

Education Reimbursement Program

Employee Recognition and Appreciation program

Additional perk and voluntary benefit programs

Company

Lytx, Inc.

Glassdoor

4.1

Lytx is the global leader in fleet management technologies.

Founded in 1998

San Diego, California, USA

501-1,000 employees

http://www.lytx.com

H1B Sponsorship

Lytx, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (7)

2022 (14)

2021 (18)

2020 (6)