78 applicants

Company

Lineage · 20 hours ago

Director, IT - NA

United States

Full-time

Remote

Director/Executive

10+ years exp

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H1B Sponsor Likely

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Responsibilities

Leads the IT Warehouse Conversion, infrastructure conversions, field services and IT operational metrics for North America

Accountable for ensuring that regional infrastructure meets the demands of the business, orchestrating delivery across several Service Providers

Provides feedback to Global Infrastructure Engineering team, on regional requirements and needs, to ensure incorporation into the Lineage Global Standard.

Manages the regional service provider(s) performance of the services agreed to by the master services agreement for consistency, with both the spirit and the letter of the agreement, as well as operational performance metrics.

Works with Business Stakeholders and Global Infrastructure teams to develop and maintain disaster recovery plans

Ensures a positive end user experience for team members, within the region.

Manages and monitors escalated service provider issues, change management processes, and escalation procedures within the region

Responsible for regional coordination of any acquisition related projects and moving them to Lineage Standard infrastructure and applications.

Ensures timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

Assists in the prioritization of capital expense prioritization within the region.

Champions Continuous Improvement and works with global Service Delivery function to make sure this is effectively carried out within the region.

Accountable for communicating status of IT projects with business stakeholders. This includes working with stakeholders to facilitate risk and issue resolutions with the IT Global planning function and the business.

Provides effective leadership in support of the North American IT organization including resourcing, budget, structure, and policies and procedures

Establishes, maintains and monitors IT budgets

Implements, adheres and monitors security compliance to Lineage Global Standards, and regional requirements.

Creates vision, clear direction, and strategy for the team

Ensures successful processes and organizational structure of the Delivery team

Establishes, manages, and coaches team with clear objectives and performance expectations

Attracts, motivates, develops, trains and retains highly skilled associates

Monitors and improves team efficiency, effectiveness, and impact

Leads and enables enterprise-wide thinking in the team

Creates an environment that values employees and encourages cooperation, open communication, and teamwork

Serves as a role model by demonstrating a commitment to company values, high performance standards, workplace diversity, and driving results.

Qualification

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IT ManagementStakeholder ManagementProcess ManagementManaged ServicesBudget ManagementDisaster Recovery PlanningHigh-Pressure ExecutionBusiness Systems PlanningCustomer Needs AssessmentMatrix Organization Experience

Required

10+ Years in IT, Systems, Supply Chain, Applications Projects

Bachelor’s Degree Required.

Demonstrated success in managing IT teams and functions

Proven experience in executive stakeholder management and collaboration.

Experience with and knowledge of IT outsourcing activities in a managed services environment

Strong process management, negotiating, influencing and problem resolution skills

Proven ability to effectively prioritize and execute tasks in a high-pressure environment

Experience in business systems and process planning

Knowledge of business environment, service requirements and hospitality culture

Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action

Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms

Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment, as well as a matrixed organizational structure.

Benefits

Medical

Dental

Basic life and disability insurance benefits

401k retirement plan

Paid time off

Annual bonus eligibility

A minimum of 7 holidays throughout the calendar year

Company

Lineage

Glassdoor

3.4

Lineage is an innovative provider of temperature-controlled supply chain and logistics solutions.

Founded in 2012

Novi, Michigan, USA

10,001+ employees

https://www.onelineage.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (8)

2022 (7)

2021 (4)

2020 (4)