200+ applicants

Company

ŌURA · 2 days ago

Director, IT Operations

New York, NY

Full-time

Remote

Director/Executive

$170K/yr - $222K/yr

10+ years exp

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Responsibilities

Drive Growth and IT Strategy: Develop and implement an IT infrastructure strategy that focuses on automation, scalability, security, and reliability to support business growth

Operational Planning: Oversee planning, project timelines, and resource allocation to balance strategic vision with hands-on execution

Compliance: Ensure IT systems meet compliance standards like SOC2, GDPR and HIPAA, collaborating with security and compliance teams

Cloud Operations: Manage cloud infrastructure in partnership with Cloud Engineering, ensuring resilience, cost-effectiveness, and performance

Service Availability: Ensure IT services are always available and secure by implementing robust monitoring and incident response

Team Development: Mentor and develop a high-performing infrastructure and operations team. Lead a team of 10 based in Finland and the U.S., managing remote staff and traveling occasionally

Employee Productivity and Device Management: Oversee employee productivity tools (e.g., Google Workspace, Slack) and manage the lifecycle of employee devices, from provisioning to decommissioning, ensuring automation and efficiency

Vendor Management: Manage vendor relationships, contracts, and service agreements to ensure quality service and optimize costs

Incident, Change & IT Helpdesk Management: Lead the IT service desk along with service management processes like incident, problem, and change management to ensure smooth operations and excellent support

Business Continuity: Maintain resilient corporate and operational technology (OT) networks

Budget Management: Develop and manage the IT Ops budget, optimizing spending and forecasting accurately

Systems and Collaboration Oversight: Oversee the design and implementation of cloud systems with minimal on-premises components. Collaborate across teams (e.g., Business Systems, BI, Security, Engineering) to ensure alignment and drive continuous improvement

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT operations experienceCloud platforms (AWS)SaaS operations experienceCompliance standards SOC2Compliance standards GDPRCompliance standards HIPAAVirtualizationSecurityServiceNowAccess management automationService AssetConfiguration ManagementAWS Solutions Architect certificationITIL certificationPMP certificationCollaboration skills

Required

10+ years in IT operations and technology management roles, with at least 5 years in leadership within high-growth cloud-first environments

Strong experience with cloud platforms (AWS preferred), virtualization, networking, and security

Experience working in regulated environments and supporting healthcare and government sector contracts, with a strong understanding of related compliance controls

Experience with Service Asset and Configuration Management (SACM) processes as part of ITIL, including managing a CMDB

Experience with access management automation, specifically related to onboarding and offboarding processes

Proven experience in managing and maturing SaaS operations to meet business requirements

Strong leadership skills with demonstrated ability to build and lead high-performing teams, particularly remote teams across time zones

Ability to align IT strategies with business goals, focusing on scalability and efficiency

Strong interpersonal skills with experience working across multiple teams

Excellent at conveying technical information to both technical and non-technical audiences