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Company

PHH Mortgage · 4 hours ago

Director, Platform & Service Development

United States

Full-time

Remote

Lead/Staff, Director/Executive

$140K/yr - $175K/yr

10+ years exp

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FinanceFinancial Services

Hiring Manager

Dena Linzay

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Responsibilities

Serve as a key member of the strategic growth team and contribute to the overall direction and strategy of the organization

In collaboration with the Chief Lending, Servicing and Strategy Officers, develop and manage the Company’s overall platform enhancement strategy, driving “the art of the possible” in both the forward and reverse space, spanning GSE, government agency and non-agency residential, as well as commercial products

Continuously assess the current state of our lending and servicing platforms and define the desired future state with a goal of advancing the performance and customer experience of our platforms beyond our peers

Oversee design, prioritization and implementation of pilots for lending and servicing platform enhancements, bringing together various constituents within the Company from marketing and sales through to operations, capital markets and servicing

Maintain a current assessment of “art of the possible” best practices being used in the industry and partner with segment and functional leadership to assess feasibility of internal adoption

Develop new platform enhancement proposals including market size, share potential, loan and channel economics, potential risks, staffing requirements, investor outlets and development requirements

Identify and develop business relationships with other industry participants to create mutually beneficial relationships that enhance profitable growth

Develop and maintain a strong awareness of emerging technologies and tools that could profitably enhance our offering

Extensive experience in working with the non-agency investor universe and established relationships with investors including insurance companies, securitizers, banks

Collaborate with others across the organization to understand product needs, shortcomings and opportunities

Set objectives & key results (KPI’s) that support our Service Excellence philosophy and standards, and monitor delivery against these to increase Customer satisfaction levels

Promote and instill a high performing team culture,foster talent to improve and maintain retention levels, and support change management initiatives

Allocate resources and drive accountability to direct reports to ensure achievement of results

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

LendingServicing experienceCustomer ExperienceStrategic planningDeep knowledge of housing financeBusiness AdministrationMarketingBusiness AnalyticsOperations ManagementFinanceIndustry technologyFinancial modelingThird party offeringsMicrosoft OfficeRelationship building

Required

Bachelor’s degree in Business Administration, Marketing, Business Analytics, Operations Management, Finance or a related field; MBA or advanced degree highly preferred

10+ years of work experience in the lending and servicing segments with a focus on Customer Experience, strategic planning, industry technology / third party offerings and operations

Deep knowledge of housing finance industry including core product segments (GSE, Government Forward and Reverse, Non-Agency), competitive landscape, industry participants and supporting technologies

Demonstrated success in identifying, planning and implementing strategic opportunities

Strong financial modeling, analytical, and problem-solving skills

Track record of bringing together different constituents across organization and championing enterprise-wide initiatives

Ability to strategize over longer time horizons and develop views on how to address and capitalize on emerging trends

Excellent communication and presentation skills, with the ability to build and sustain relationships

Familiarity and experience levering technology to drive change and enhance the consumer experience.

Gravitas to implement change among peers.

Proficient in Microsoft Office suite (PowerPoint, Excel, Word)

Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.