200+ applicants

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Company

Pie Insurance · 5 days ago

Director, Product Design

United States

Full-time

Remote

Director/Executive

$175K/yr - $220K/yr

10+ years exp

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Comp. & Benefits

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Responsibilities

Organize systems for in-depth one-on-one interviews and distribute periodic surveys to gather qualitative and quantitative feedback.

Organize usability testing sessions and launch beta testing programs to involve users in early-stage product evaluation.

Implement feedback mechanisms within the product and leverage customer support interactions to capture real-time user feedback.

Systematize the analysis of usage data and user behavior to identify patterns and areas for product improvement.

Establish user feedback panels and maintain online forums to facilitate ongoing user input and discussion.

Define standard processes to quickly create and iterate on design concepts using rapid prototyping and detailed wireframes.

Define guidelines for building interactive prototypes and high-fidelity mockups to visualize final designs and test usability.

Lead focused design sprints and collaborative workshops with cross-functional teams to brainstorm and co-create solutions.

Develop user journey and/or empathy maps to understand user interactions and inform design decisions across a broad set of users, workflows, and products.

Implement systems for A/B testing and scenario-based design approaches to tailor solutions to specific user contexts and determine the most effective designs.

Attracting, recruiting and evaluating Product, Engineering, and Design talent as part of hiring panels.

Regular meetings with direct reports to provide coaching, feedback, and guidance (1x1s, development meetings, problem-solving sessions).

Formal performance management processes including calibrations, written performance summaries, etc.

Building high-trust relationships with senior leaders across the business to serve as a trusted advisor and thought partner.

Evangelizing a compelling vision for continuous product discovery and solution refinement systems that educate and inspire buy-in across the organization.

Distilling complex information across multiple domains into a synthesized, well-supported structure that informs and makes the case for action.

Facilitating or leading large cross-functional meetings with stakeholders of any seniority level.

Qualification

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Product DesignUX/UIUser ResearchAgile SDLCContinuous Product DiscoveryModern Software DevelopmentAtlassian SDLC SuiteFigmaMiroProgram Management ToolsProject MappingG-Suite ToolsCollaboration ToolsAdvanced Communication

Required

10 years experience in overall professional experience working on complex business and/or technology problems

5+ years experience in Product Design, UX/UI, and/or User Research experience working in an agile software development lifecycle (SDLC) environment

3 years managing direct reports performing product design / research / UX related work

Advanced communication (written, verbal and presentation) skills, to deliver complex information effectively and align people with the needs of the project/team

Advanced problem solving skills, able to manage complex situations with multiple layers, and resolve to solution anticipating needs now and into the future

Advanced understanding of continuous product discovery methodologies, including interviews, ethnographic research, job shadowing, passive feedback collection (e.g., surveys, product usage analytics), prototyping, etc.

Advanced awareness of workflow, and project tradeoffs to make decisions based on needs now and into the future

Advanced leadership knowledge, and ability to build, develop and coach the team and manage the overall group/team workflow to successful deliverables/outcomes

Demonstrated ability to influence strategic direction of major business initiatives and product development lifecycles

Advanced understanding of modern software development tools, processes, and architecture patterns; knows how to strike a balance between usability needs and the back-end software solution complexity

Demonstrated ability to manage multiple project deliverables, making decisions and understanding tradeoffs, and create processes for efficiency and effective product delivery for their team and broader cross-functional delivery coalitions

Demonstrated mastery of synthesizing understanding of a given market in terms of key user segments and value sizing, jobs to be done, competitive offerings, and target opportunities for differentiated value creation

High level skillset in program management tools, and project mapping

High level technical skills and mastery of the industry to mitigate complicated issues and manage multiple complex deliverables simultaneously

G-Suite Tools, Collaboration tools (slack is preferred), basic office machines, Atalassian SDLC suite (Jira, Confluence, etc.)

Expert with modern product design tools such as Figma and Miro, as well as user ethnography and feedback tools and methods