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Company

ServiceNow · 3 hours ago

Director, Sales - Customer & Industry Workflows

Santa Clara, CA

Full-time

Remote

Director/Executive

$161K/yr - $265K/yr

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Lead a team of direct Solution Sales Executives (Customer & Industry Workflows) to drive rapid new business sales growth in the West US region

Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region

Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities

Recruit, coach and mentor team members to drive excellence

Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team

Manage and report accurate forecast and pipeline to the business

Achievement of annual sales goals on a quarterly and annual basis is required

Engage and align effectively in C-level meetings in order to properly understand customer business requirements

Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team

Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Solution sales leadershipCustomer Service ManagementCRMSales team managementCPaaSRecruitingCoachingCRM reportingSales processBusiness acumenPipeline generationStrategic thinkingRelationship buildingFinancial planning

Required

Experience in solution sales leadership, preferably within a Customer Service Management / CRM / CX / CPaaS vendor

An understanding of the CRM or CX solution-related business processes

Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level

Strong success in recruiting, coaching and managing an exceptional sales team

Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals

Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection

Experienced in driving sales process and drive effective working relationships with Sales Operations

Ability to understand the 'bigger picture' and business drivers around IT

Ability to build long term strategic and senior level relationships

Ability to adapt and work effectively within a rapidly changing and growing environment

Demonstrates strong business and financial acumen

Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement

Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately

Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem

Ownership of driving successful pipeline generation activities developed by marketing or the partner community

Benefits

Health plans

Flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)