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Company

Fusion Risk Management · 8 hours ago

Director, Strategic Clients

United States

Full-time

Remote

Director/Executive

15+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Oversee and guide the assigned services team to meet demands of client engagements and provide positive client experience

Partner with project leadership to provide ongoing updates of project to executives, including leading weekly advisory meetings with cross-functional stakeholders, including partners

Build trusted relationships with key client leaders; act as escalation point for clients and project teams

Help proactively identify, assess and mitigate risks

Manage client and team escalations at the project-level and ensure resolution; remove roadblocks impeding project teams from meeting client expectations

Develop relationships and act as project sponsor for assigned clients with Fusion partners, ensuring alignment, positive working relationship to mutually meet client goals

Advocate within Fusion for client requirements, dependencies and critical functionality to ensure client engagement success and Fusion reputation

Partner with cross-functional teams within Fusion and with Fusion partners to understand client roadmap; advocate for client requirements across Fusion teams and with executive leadership to help develop and deliver against client roadmap

Lead meetings with executive stakeholders (internal and external), making and influencing decisions, documenting progress, and resolving issues quickly and collaboratively

Continuously assess existing processes, identifying opportunities for improvement, optimization and providing constructive solutions to support successful client engagement

Align with PS leadership to refine best practices and processes

Create new ways of working as needed for engagements focused on Fusion and client success

Drive important initiatives to completion to achieve target state and results; track, measure and report on progress to executives

Collaborate with senior leadership to help shape customer focused cross-functional priorities

Coach and mentor project teams and provide feedback

Support client expansion with account management and customer success teams; collaborate to identify new opportunities and expansion

Engage with revenue teams during sales process to ensure identified client outcomes are understood and incorporated as part of the client services engagement

Manage up to 10 direct reports, including coaching, performance management, and individual skill development plans

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client engagement leadershipConsultative role experienceLarge scale implementationRisk escalation managementCross-functional collaboration

Required

10+ years experience leading client engagements within a professional services, delivery or consulting capacity

15+ years experience in consultative role with clients either as a consultant or other related capacity

Experience leading clients and teams to deliver large scale implementation programs

Experience road-mapping, identifying expansion opportunities and supporting revenue teams for expansion opportunities

Experience working with global teams

Comfort, ability and experience escalating risks to internal and external leadership parties and leading teams to resolution

Understanding of mentoring and growing high-performing teams

Excellent communication with an ability to adapt messaging to relevant audiences

Highly collaborative with an ability to work cross-functionality to drive results

Proven ability to gain trust for partners, clients and peers

Ability to handle challenging situations with internal and external stakeholders and find creative resolutions to ensure client success and satisfaction

Company

Fusion Risk Management

Fusion Risk Management provides cloud-based continuity risk management software, contingency planning solutions, and consulting services.

Founded in 2006

Rolling Meadows, Illinois, USA

201-500 employees

http://www.fusionrm.com/

H1B Sponsorship

Fusion Risk Management has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)