Be an early applicantLess than 25 applicants

Company

MetLife · 3 hours ago

Director, Strategy & Planning- TAM Operations

United States

Full-time

Remote

Lead/Staff, Director/Executive

7+ years exp

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Asset ManagementFinancial Services

H1B Sponsor Likely

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Responsibilities

Assists in defining and continuously refresh service strategy, leveraging external market trends and metrics to support strategic direction

Implement STD/AMS service strategic business efforts and transformation to develop and execute well-informed strategic plans

Drive business process and technology requirements to effectively execute on strategies including providing comprehensive business, operational, and project support

Lead and support adoption of new claim model efforts across STD/Absence operations

Identify strengths, weaknesses, and opportunities for improvement within the operation

Identify and interpret customer data, internal metrics, industry trend data, and partner feedback to deliver insights and leverage the information to produce recommendations and incorporate into ongoing operational enhancements

Define business case for all team initiatives to improve service delivery and successful progress against those plans including a solid change management process and adoption rate

Support team through implementation of practices which result in the organization consistently meeting and/or exceeding its customer and performance metrics

Collaborate with partners across departments and the Enterprise to meet and exceed all objectives

Leveraging the identified opportunities partner with the Disability Solutions Train to drive automation and efficiencies reducing errors and increasing productivity

Drive communication across and into organization regarding process improvements, capabilities enhancements, etc.

Coordinate and lead myVoice initiatives on behalf of the department

Facilitation and planning of agenda of staff meetings: Lead and participate in STD/Absence Team Meetings including, but not limited to, Town Halls, On-site/Off-site meetings, meetings with direct reports, meetings with GSO senior leadership teams.

Qualification

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GovernanceExecutive leadershipManagement consultingFinancial servicesMarketingOperationsProject managementBuilding partnershipsBusiness operations knowledgePerformance measures

Required

7-10 years of experience, preferably a mix of management consulting, financial services and/or technology, customer service, marketing or operations

Proven success in planning, governance, and execution in positions of similar scope and complexity

Strong communication skills (verbal, written and presentation)

Proven track record of building collaborative partnerships and alliances at all levels while holding people accountable; ability to operate effectively in a global and highly matrixed environment

Strong Executive leadership skills. Collaborative partner able to influence and drive accountability across organizational, geographic and domain boundaries for alignment, approvals, decision-making and governance. Experience leading large, matrix managed initiatives

Ability to work in a fast-paced environment and adapt to changing priorities

Prior experience managing or coordinating complex projects, including the ability to create and execute project plans.

Attention to detail and strong organizational skills

Preferred

Moderate knowledge of business operations, planning, budgeting, re-engineering, and performance measures is a plus.

Strong knowledge of company and department operations and leave based programs preferred

Benefits

Comprehensive health plan that includes medical/prescription drug and vision

Dental insurance

No-cost short- and long-term disability

Company-paid life insurance

Legal services

Retirement pension funded entirely by MetLife

401(k) with employer matching

Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance

Employee Assistance Program (EAP)

Digital mental health programs

Parental leave

Volunteer time off

Tuition assistance

Company

MetLife

Glassdoor

3.9

MetLife is a provider of insurance, employee benefits, and financial services .

Founded in 1868

New York, New York, USA

10001+ employees

http://www.metlife.com

H1B Sponsorship

MetLife has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (61)

2022 (165)

2021 (96)

2020 (78)