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Company

Mastercard · 23 hours ago

Director, Technology Account Management (TAM)-R-236577

Virginia, United States

Full-time

Remote

Lead/Staff, Director/Executive

$128K/yr - $205K/yr

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Responsibilities

Identify and pursue opportunities to apply Mastercard technology capabilities to Mastercard customer’s business needs through innovation and development of new capabilities.

Collaborate with the Customer to develop and execute annual business plan and quarterly review sessions to establish, monitor and report against joint objectives.

Identify and deliver against Customer and Mastercard business and corporate objectives, opportunities, and commitments.

Work closely with customer to align dynamic program update and release dependencies to support new operating system features, new identification & verification methods, which would include engagement of appropriate internal business and technology resources to develop and define technical requirements.

Drive definition of new operating models with this segment and institutionalize across Mastercard operations.

Partner with Product Delivery, Solution Sales, Market Development, Global Products & Solutions, Operations & Technology, and all other functional units throughout Mastercard, to manage and/or facilitate the internal development and implementation of any new product and/or technology enhancement.

Oversee Mastercard activity related to the technology design and implementation of Digital Partner’s projects to ensure customers’ and Mastercard’s needs are met.

Grow and manage close working relationships with Digital Partner’s executive and decision-making level contacts.

Review applicable Mastercard information regarding changes to Mastercard rules or products, tools, and services with knowledgeable customer contacts.

Identify customer needs and arrange for training and communication of operational enhancements.

Drive customer and internal staff to ensure compliance with all Mastercard technology enhancements related to digital payments to include mobile, ecommerce, MDES, EMV and MasterPass.

Accountable for customer’s overall operations satisfaction and integration with Mastercard.

Qualification

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Debit card paymentsAccount managementProject managementCustomer service principlesFinancial industry knowledgeEMVMDESMobile paymentsEcommerceFraud managementRisk managementBusiness planning

Required

Possess outstanding interpersonal and negotiation skills.

Articulate and creative, adept at delivering stand up presentations.

Ability to work effectively across all spectrums of the customer's organization as well as internally.

Ability to grasp technology details and translate that into solutions to problems and/or to address business opportunities in the digital product space.

Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.

Project management, implementation, technology, and operations skills required.

Extensive account management experience.

Must demonstrate effective leadership, teamwork, communication, and negotiation skills.

Strong analytical/problem solving and planning skills.

College education or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience.

Effective people and business manager. Able to manage development of strategic processes and provide direction.

Must possess solid knowledge of the business drivers, technology solutions and players, best practices employed across all segments, regulatory implications, Mastercard products & rules and competitive solutions within the US market.

Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and our client(s).

Strong written and verbal communication skills.

Travel will be required (up to 40%).

Preferred

Knowledge of credit and debit card operations (issuing and acquiring) with emphasis on authorizations, clearing, settlement and fraud and risk management desirable.