HHAeXchange · 8 hours ago

Director, Trading Partner Relationships

United States

Full-time

Remote

Director/Executive

$145K/yr - $160K/yr

10+ years exp

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Health CareSaaS

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Responsibilities

Establish and operationalize trading partner relationship management as a core capability and value differentiator

Elevate relationships with trading partners to maximize value across the homecare ecosystem (i.e., to HHA, the trading partner, the providers, and the state)

Develop, own, and oversee HHAeXchange’s trading partner interoperability relationship playbook to deliver value through proactive outreach, adherence to EDI standards, seamless data exchange, reduced rejection rates, and minimized provider and payer support escalations.

Manage all strategic partner KPI’s and report monthly on performance to executives and key stakeholders.

Collaborate with the Revenue Cycle Operations team, the Operations Command Center, Payer & Provider CSM, Product, Engineering, and Technical Customer Care groups to align on interoperability best practices, evidence based best fit integrations; set a standard for how HHAeXchange works with trading partners.

Lead, coach, mentor, and optimize the Trading Partner Management team

Other responsibilities as communicated, align with typical leadership responsibilities (i.e. owning and managing daily standups, weekly and monthly meetings, and 1:1’s, etc.).

Other duties as assigned by supervisor or HHAeXchange leader.

Qualification

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Trading Partner ManagementHealthcare KnowledgeEDI StandardsMedicaid Revenue CycleCustomer ExperienceSaaS Healthcare ProcessesProject ManagementCoachingMentoring

Required

10+ years of experience in trading partner management with a focus on building collaborative, aligned relationships.

An engaging leader with an executive presence who sets and maintains high standards, leads by example, and holds themselves and their staff accountable in over-achieving KPI’s and providing an exceptional customer experience.

Strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams.

Strong customer-facing presence with the ability to interact with customers, vendors, and 3rd parties.

Demonstrated experience in building scalable and repeatable processes in a system of record SaaS healthcare organization.

Track record of hiring, training, coaching, mentoring, and retaining high performing staff.

Exceptional communication skills, both written and oral.