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Company

Datavant · 3 hours ago

Director, Vendor Operations

United States

Full-time

Remote

Director/Executive

$160K/yr - $197K/yr

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BiopharmaClinical Trials

No H1B

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Responsibilities

Drive retrieval operations key performance indicators to achieve best in class quality and performance.

Analyze retrieval key performance indicators; including retrieval volumes, staff productivity and resource allocation to ensure forecasting, staffing, and scheduling plans meet business goals and objectives.

Oversees and manages a team including but not limited to managers, supervisors and analyst, working to retrieve charts

Create metrics and reporting to help drive and demonstrate successful performance for all of vendor operations retrieval method

Prepare and present reporting on key performance metrics for Operations Leadership on inventory management.

Collaborate with Business Intelligence, Development, and Director on system enhancements

Own vendor relationships, vendor success KPI’s and contracting SLA’s

Participate and present data during weekly meetings with the Operations Leadership Team to discuss trends, projections, and to create a plan of action to meet contact center metrics.

Partner with Product/Engineering to drive Automation and Digitization of HIH Processes to reduce/eliminate manual process friction and enable more consistent processes.

Partner with Finance on payments and reconciliations in a proactive manner.

Be a leader in championing Continuous Improvement practices and processes

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Vendor operations managementProvider record retrievalData analysisHealthcare insurance experiencePower BIContinuous improvement

Required

Bachelor’s Degree in a related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.

Experienced with Provider record retrieval processes

Strong decisive insight, organization, attention to detail, and problem-solving skills in a team environment

Ability to train and develop team members

Strong interpersonal skills and a collaborative management style

Ability to prioritize, multi-task and adapt to a fast-paced team-oriented environment

Sound judgment in decision making ability

Flexibility with working hours, which may include hours outside of normal scheduled work hours and travel up to 15%

Ability to provide a motivating environment for team.

Expertise in conducting and communicating the results of data analysis

Change champion who identifies innovative solutions and drives results

Results and quality-oriented with the ability to effectively gather, interpret and evaluate information.

Strong analytical skills needed to prepare and analyze data to drive KPIs