TTEC · 3 hours ago
Director, Workforce Management
Colorado, United States
Full-time
Remote
Director/Executive
$110K/yr - $125K/yr
5+ years exp
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Responsibilities
Achieve 100% of accuracy and speed in the delivery of requirements.
Manage day-to-day operations, processes, and WFM-related reporting.
Improve the key success metrics associated with workforce management goals.
Deliver excellent customer service and communication.
Actively manage the staff, support, motivate and retain an outstanding WFM team.
Ensure the WFM team has the tools, systems, and support needed to perform their job.
Ensure compliance with TTEC’s processes and tools, and system changes.
Qualification
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Required
5 - 10 years direct MANAGEMENT experience with WFM in contact center business with customer service orientation
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Strong data analysis, business intelligence and reporting.
Strong mindfulness and desire to follow procedures with a High level of integrity and judgment
Working knowledge of database applications such as MS Office and WFM platforms: Aspect eWFM, Verint WFM, NICE IEX
Six Sigma / Lean / White-Belt Certification
Preferred
Experienced in Power BI is a plus
Black belt is a plus
Benefits
An annual incentive program
Medical, dental, and vision
Tax-advantaged healthcare accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses
Company
TTEC
TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.61B2021-11-23Post Ipo Debt· $1.5B
2019-12-06Post Ipo Equity· $110M
1996-08-09IPO· nasdaq:TTEC
Leadership Team
Kenneth I. Tuchman
Founder, Chairman and CEO
Chris Kumsher
CFO - GVP
Recent News
2024-11-01
2024-05-13
2024-05-09
Company data provided by crunchbase
