200+ applicants
Ventra Health · 2 days ago
Director, Client Success
United States
Full-time
Remote
Director
5+ years exp
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Responsibilities
Monitor client performance and ensure Client Success standards are met
Utilize KPI tools and other analytics to manage and provide reporting on client performance
Mentor Manager, Client Success in managing assigned clients
Establish and ensure client face-to-face meetings occur regularly
Analyze client results to identify issues and collaborate with teams to implement solutions
Assist in new client/expansions implementations
Ensure compliance with healthcare and security regulations
Oversight, mentorship, and growth of assigned Client Success colleagues
Perform special projects and other assigned duties
Qualification
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Required
High School Diploma or GED
At least five years (5) in healthcare, revenue cycle management, or related field
Basic familiarity with medical billing and terminology
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Ability to remain flexible and work within a collaborative and fast-paced environment
Ability to deliver high-quality service excellence with high attention to detail
Understand and comply with company policies and procedures
Proven strong leadership/management skills to manage, motivate, and set expectations with team members
Strong presentation development and delivery skills
Strong knowledge in RCM, accounting, and/or finance
Strong customer service and customer-facing skills
Strong judgment skills and problem-solving skill
Strong oral, written, and interpersonal communication skills
Strong time management, organizational, and decision-making skills
Strong knowledge of Outlook and RCM software or equivalent workflow management software
Preferred
Bachelor’s Degree in business, healthcare management, or related field
Company
Ventra Health
“Ventra Health is a revenue cycle management organization serving hospital-based provider.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Giovanni
Chief Technology Officer
Chad Turner
Chief Growth Officer
Recent News
Company data provided by crunchbase
