Alloy Automation · 3 days ago

Director, Customer Success

United States

Full-time

Remote

Director

5+ years exp

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Responsibilities

Build and lead a new post-sales team, and ensuring that we’re able to continue to support the scale and growth of the business

Be hands-on to start, ensuring the technical success of our customer accounts, leading their onboarding through to identifying new use cases and integrations for their end-customers to leverage

Collaborate with our product teams and be the voice of the customer, providing regular and actionable customer feedback

Ensure our customers launch successfully, on time, and continue to grow usage of Alloy and its impact on their business (and their customers’ businesses)

Create a strong feedback loop into the product team, and advocate for all of our customers and help shape the future of our platform

Lead the team to continue to expand our footprint into accounts, multi-threading to learn more about their business, priorities and initiatives, and how we can continue to support their success through our platform and services

Be a representative of the CS function, and of the broader Alloy leadership team

Qualification

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Technical ConsultationCustomer EducationStrategic PlanningCross-Functional CollaborationMetric DevelopmentProcess ImprovementProblem-SolvingCommunicationTeamwork

Required

Over 5 years leading technical account managers and/or technical CS teams or background in leading others like solutions architects, technical consultants, etc.

Familiar with technical frontend and backend development concepts in order to consult with, train the team and educate customers on our platform

Experience designing strategy and plans to improve customer onboarding, education, adoption, retention and growth

Strong communicator, being able to navigate conversations with C-level executives and technical staff

Great examples of working cross functionally to build products for customers

Experience developing metrics and processes in early stage/ high growth companies that drive towards operational excellence