121 applicants

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Company

Original Job Post

Humana · 2 days ago

Director, Customer Success

United States

Full-time

Hybrid

Director

$136K/yr - $187K/yr

6+ years exp

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Responsibilities

Oversee member retention through active engagement with high-risk members.

Handle escalated member concerns leading to discussions of plan options and election periods.

Resolve disenrollment issues and guide members through the Medicaid/LIS recertification process.

Implement strategic plans, drive goals and objectives, and improve performance.

Provide input into function's strategy.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call center salesHealth insurance licenseOperations coordinationSystems migrationsProblem solvingCollaborative thinkingLeadershipTeam buildingStrategic thinkingRecruitingDiversityHealthcare Insurance Industry KnowledgeSalesCommunication

Required

6 or more years of consumer-focused call-center sales leadership experience

5 or more years of management experience

Active Health Insurance license in the residing state (OR the willingness AND ability to obtain within 75 days of hire date)

Track record of building high-performing teams and achieving goals and success for a high-volume call center unit

1 year experience coordinating operations activities with partners/vendors, including systems migrations

Demonstrated ability to partner across functions to create win/win strategies is required

Open leadership style; actively seeks out and supports collaborative thinking and problem solving

Skill in driving results, thinking strategically, while passionately leading operations

Extremely organized, disciplined, hands-on leader

Commitment to recruiting and developing diverse talent to meet the dynamic business requirements of the market

Preferred

Experience with the healthcare insurance industry, with sales related experience

Bachelor's Degree

Benefits

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave

Short-term and long-term disability

Life insurance

Company

Humana

Glassdoor

3.8

Humana is a health insurance provider for individuals, families, and businesses.

Founded in 1964

Louisville, Kentucky, USA

10,001+ employees

http://www.humana.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (217)

2022 (257)

2021 (258)

2020 (107)