Humana · 2 days ago
Director, Customer Success
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Health CareHealth Insurance
Insider Connection @Humana
Responsibilities
Oversee member retention through active engagement with high-risk members.
Handle escalated member concerns, discuss plan options and election periods, resolve disenrollment issues, and guide members through the Medicaid/LIS recertification process.
Implement strategic plans, drive goals and objectives, improve performance, and provide input into function's strategy.
Qualification
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Required
6 or more years of consumer-focused call-center sales leadership experience
5 or more years of management experience
Active Health Insurance license in the residing state (OR the willingness AND ability to obtain within 75 days of hire date)
Track record of building high-performing teams and achieving goals and success for a high-volume call center unit
1 year experience coordinating operations activities with partners/vendors, including systems migrations
Demonstrated ability to partner across functions to create win/win strategies is required
Open leadership style; actively seeks out and supports collaborative thinking and problem solving
Skill in driving results, thinking strategically, while passionately leading operations
Extremely organized, disciplined, hands-on leader
Commitment to recruiting and developing diverse talent to meet the dynamic business requirements of the market
Preferred
Experience with the healthcare insurance industry, with sales related experience
Bachelor's Degree
Benefits
Medical, dental, and vision benefits
401(k) retirement savings plan
Paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (217)
2022 (257)
2021 (258)
2020 (107)
Funding
Current Stage
Public CompanyTotal Funding
$6.82B2024-03-11Post Ipo Debt· $2.25B
2023-11-02Post Ipo Debt· $1.32B
2023-02-27Post Ipo Debt· $1.25B
Recent News
2024-06-05
Business Journals
2024-06-05
Company data provided by crunchbase