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Company

Original Job Post

myGwork - LGBTQ+ Business Community · 2 days ago

Director, Delivery

New York, NY

Full-time

Onsite

Director

$100K/yr - $230K/yr

8+ years exp

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Responsibilities

Direct and lead best in class delivery across a large complex program

Influence and ensure the quality of work by implementing the right process and talent assignments to get to our best work

Build collaborative and innovative integrated teams

Provide a deep understanding of every department, discipline and specialist role to ensure the right people are available at the right time at the right level of effort to deliver great work

Develop and maintain high levels of team effectiveness (trust, communication, conflict resolution, collaboration, productivity, inclusion, engagement)

Mobilize and drive the integrated team through all key milestones across the program

Develop scopes and staff plans for medium and large-scale complex projects

Manage timelines, milestones, deliverables, and staffing

Conduct thorough and ongoing cross-impact analysis within program and across the office to identify potential resourcing and project risks and develop necessary contingency plans

Acts as first point of contact for all delivery escalations and, working with their client and agency teams, resolves escalations in a systematic and timely manner

Demonstrate an in-depth understanding of program profitability and risk mitigation plans

Own project management/workflow system updates and overall management

Ensure centralized organization and communication across the team and program

Serve as a mentor and manager to the delivery team, supporting their upskilling and overall career development.

Qualification

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Project ManagementStakeholder ManagementChange ManagementClient ConsultationScope ManagementCommercial AgreementsService Level AgreementsProblem-SolvingLeadershipCommunicationTeamworkMentoringProduction ExperienceContent Studio Management

Required

8+ years of proven hands-on delivery experience in directing and managing large scale programs

Delivery and project/program management experience working across social first creative, social responsiveness creation, influencer programs and management, content at scale creation, performance marketing and/or experience

Capable of leading multi- and cross-functional teams to deliver world class outcomes

Extensive experience in managing multi-stakeholder clients, with demonstrative ability in providing consultation across a large integrated offering

Proven experience in working with executive level team (agency and client)

Ability to be hands on in ensuring stakeholder alignment to project and program planning, including adherence to critical milestones

Proven change management experience and expertise to drive process roll out, systems and tools adoption, and ongoing updates and optimizations

Extensive experience managing the development of scopes of work, commercial agreements and service level agreements

Experience in leading and mentoring junior and mid-level teams in delivery